LoungeUp acquires Dmbook Pro and establishes itself as the leading European provider in guest relationship and hotel operational management
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LoungeUp acquires Dmbook Pro and establishes itself as the leading European provider in guest relationship and hotel operational management
LoungeUp is a unified platform that collects, structures, and enriches guest data so that you can manage communications with guests on any channel, build a seamless experience, and drive guest engagement.
Communicate with your guests on their favourite channels. Send the right message at the right time using our platform’s intelligence. Provide an outstanding level of service tailored to each guest.
Generate up to €10 incremental revenue per guest by selling the right service, at the right time to your guests. Automatically.
Collect and structure guest data in a unified database to provide them with the best service throughout their stay and build long-term loyalty.
You have a lot of guest data scattered across your software programmes and tools. Condense this data into one place and capitalise on it by using it to offer your guests ultra-personalised experiences and to optimise your marketing actions.
The more you simplify the guest journey, the higher your guest satisfaction. Online pre-check-in, booking services in a few clicks, push notifications, proposing services via SMS,... Facilitating your guests’ stay is easy and automatic.
Easily generate additional revenue on each booking by offering your guests customised services. Offer your services or your partners’ services and automatically increase your revenues.
With more than 2550 businesses currently using our solutions, LoungeUp is the most popular guest relations and CRM solution provider in Europe.
Our suite of interconnected products are constantly updated by our skilled technical team so our clients can always enjoy the latest technological benefits.
89% of all of our support requests are treated within the hour and our client support teams work proactively, holding a 94% satisfaction rate.
View the platform’s exact usage by guests with our monitoring tools to see how guests are using the system. On average, between 30% and 50% of travellers use the service.