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A unified platform that allows you to manage all channels of communication with your guests in an ultra-personalised way, and build an enriched and structured guest databases
Interact with your guests via their favourite communication channel and send the right message at the right time. Thanks to these ultra-personalised messages you do not bother your guests but make their stay easier.
Sell the right services, at the right time to the right guest and generate up to €10 additional revenue per guest, this is all done automatically.
Collect and structure all the information on your guests in a unified database to provide them with the best service throughout their stay and to build loyalty.
" The LoungeUp technology is now an integral part of our centralised CRM, allowing us to refine our knowledge of our guests so we can really personalise the experience they receive from Best Western hotels. "
" The BackOffice and how extremely easy it is to use means we can update the content in the application regularly. The LoungeUp team is always readily available to help us. Continuous innovations are brought to the platform, allowing our mobile application to adapt constantly to technological changes. "
" Being extremely satisfied with the application we installed in our hotels last year, we were naturally interested by the offer made to us of pre-stay emailing. The return rate is very good, it brings a real added value to customer support, and the revenue generated is not unsubstantial. Now that we use it daily, we can’t imagine being without it! "
"I am very satisfied with the LoungeUp team. They are proactive and always there to listen. So if we have any problems, or a suggestion, there is someone there who will take it into account, and who will try to develop the product, it's very gratifying."
"We have excellent guest feedback.
Teams immediately took to it and are more available and effective.
This allowed us to make additional sales and to reinforce our image of an independent and innovative hotel group."
" The LoungeUp application enables us to offer advice to our guests in accordance with their budget and what it is they’re looking for. At the same time, it is a great way for us to showcase all our services (room service, boutique, etc.) "
Send automated emails before and after the stay. Integrated questionnaires for preparing the your guests’ arrival and departure.
A service available as an App (iOS and Android) and Webapp (without need for download, directly through your Wi-Fi), accessible to all your guests whether they are on a smartphone, tablet or PC.
A direct messenger with a translation tool and satisfaction surveys. Communicate with your guests more efficiently with push notifications, SMS and pre-programmed messages.
All your services made easily accessible and available to reserve through order modules. Facilitated guest request management.
Highlight your tourist recommendations on an interactive map that can be used without Internet connection. Keep your guests company even when outside your establishment.
A management tool for the specific content for your events or seminars, making it easy to keep your guests informed
Offer a wide selection of newspapers and magazines available for unlimited download during the stay, directly onto their mobile devices.
Automatic qualified data collection for your guest files: contact details, e-mail addresses, preferences, centres of interest, user statistics, requests, orders… Make the most of this information in your next targeted marketing campaigns.
A dashboard made available to you displaying measures of the platform’s activity. A summary is regularly sent to the administrators by e-mail
With more than 2,000 establishments currently using these solutions, LoungeUp is the market’s European leader. In the realm of guest relations and CRM, it has developed a real and unique expertise.
LoungeUp is made up of a suite of interconnected products that are updated extremely regularly so our clients can always enjoy the latest forward movements in technology.
89% of all support requests are treated within the hour. Our client support teams work proactively and hold a 94% satisfaction rate.
LoungeUp offers a means of viewing the platform’s exact usage; you will be able to enjoy access to a number of monitoring tools. On average, between 30% and 50% of travellers use the service.