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LoungeUp is a unified platform that collects, structures, and enriches guest data so that you can manage communications with guests on any channel, build a seamless experience, and drive guest engagement.
Communicate with your guests on their favourite channels. Send the right message at the right time using our platform’s intelligence. Provide an outstanding level of service tailored to each guest.
Generate up to €10 incremental revenue per guest by selling the right service, at the right time to your guests. Automatically.
Collect and structure guest data in a unified database to provide them with the best service throughout their stay and build long-term loyalty.
" Being extremely satisfied with the application we installed in our hotels last year, we were naturally interested by the offer made to us of pre-stay emailing. The return rate is very good, it brings a real added value to customer support, and the revenue generated is not unsubstantial. Now that we use it daily, we can’t imagine being without it! "
" The LoungeUp application enables us to offer advice to our guests in accordance with their budget and what it is they’re looking for. At the same time, it is a great way for us to showcase all our services (room service, boutique, etc.) "
"I am very satisfied with the LoungeUp team. They are proactive and always there to listen. So if we have any problems, or a suggestion, there is someone there who will take it into account, and who will try to develop the product, it's very gratifying."
"We have excellent guest feedback.
Teams immediately took to it and are more available and effective.
This allowed us to make additional sales and to reinforce our image of an independent and innovative hotel group."
" The BackOffice and how extremely easy it is to use means we can update the content in the application regularly. The LoungeUp team is always readily available to help us. Continuous innovations are brought to the platform, allowing our mobile application to adapt constantly to technological changes. "
" The LoungeUp technology is now an integral part of our centralised CRM, allowing us to refine our knowledge of our guests so we can really personalise the experience they receive from Best Western hotels. "
You have a lot of guest data scattered across your software programmes and tools. Condense this data into one place and capitalise on it by using it to offer your guests ultra-personalised experiences and to optimise your marketing actions.
The more you simplify the guest journey, the higher your guest satisfaction. Online pre-check-in, booking services in a few clicks, push notifications, proposing services via SMS,... Facilitating your guests’ stay is easy and automatic.
Easily generate additional revenue on each booking by offering your guests customised services. Offer your services or your partners’ services and automatically increase your revenues.
With more than 2,000 businesses currently using our solutions, LoungeUp is the most popular guest relations and CRM solution provider Europe.
Our suite of interconnected products are constantly updated by our skilled technical team so our clients can always enjoy the latest technological benefits.
89% of all of our support requests are treated within the hour and our client support teams work proactively, holding a 94% satisfaction rate.
View the platform’s exact usage by guests with our monitoring tools to see how guests are using the system. On average, between 30% and 50% of travellers use the service.