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We are happy to organise a demonstration of our service for you or simply to discuss with you what LoungeUp can bring to your establishment.












1600 establishments
use our solution
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Facilitated interaction

This year, LoungeUp will enable 7 million travellers to chat to their hotel.

  • Intelligent instant messaging, e-mail, SMS: keep in contact with and accompany your guests along each stage of their journey
  • Evaluate their satisfaction in real-time
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A more fluid guest journey

Simplify each step of your guest’s stay.

  • Digitalise the check-in/check-out procedure
  • Make your services easily orderable
  • Enable guests to book their next stay directly
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Personalised information

80% of travellers want to receive information on their mobiles during their stay

  • All your tourist recommendations (restaurants, circuits, trips, attractions, etc.) easily accessible through an interactive map that functions offline
  • Flight information, weather forecasts, routes
  • Offer quality content (a newsstand, videos, etc.)

(MCD study:  Seeing returns)

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Maximum knowledge of your guests

Discover their preferences, real-time, simply and easily.

  • Automatically identify your guests’ preferences and areas of interest
  • Concentrate all the information you collect into unique guest files 
  • Use this data to specifically target offers, and increase your guests’ loyalty
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Automated sale of your additional services

Effortlessly increase your revenues.

  • Sell additional services to your guests even before they arrive
  • Promote your services
  • Showcase your partner companies
  • Boost next stay bookings

Overview of our features

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Emailing

Send automated emails before and after the stay. Integrated questionnaires for preparing the your guests’ arrival and departure.

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Multi-device

A service available as an App (iOS and Android) and Webapp (without need for download, directly through your Wi-Fi), accessible to all your guests whether they be on a smartphone, tablet or PC.

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Instant messaging

A direct messenger with a translation tool and satisfaction surveys. Communicate with your guests more efficiently with push notifications, SMS and pre-programmed messages.

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Ordering services

All your services made easily accessible and available to reserve through order modules. Facilitated guest request management.

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Recommandations

Highlight your tourist recommendations on an interactive map that can be used without Internet connection. Keep your guests company even when outside your establishment.

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Events

A management tool for the specific content for your events or seminars, making it easy to keep your guests informed

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Digital newsstand

Offer a wide selection of newspapers and magazines available for unlimited download during the stay, directly onto their mobile devices.

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CRM

Automatic qualified data collection for your guest files: contact details, e-mail addresses, preferences, centres of interest, user statistics, requests, orders… Make the most of this information in your next targeted marketing campaigns.

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Analytics

A dashboard made available to you displaying measures of the platform’s activity. A summary is regularly sent to the administrators by e-mail

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Why Loungeup?

Expertise

With more than 1,500 establishments currently using these solutions, LoungeUp is the market’s European leader. In the realm of guest relations and CRM, it has developed a real and unique expertise.

Technology

LoungeUp is made up of a suite of interconnected products that are updated extremely regularly so our clients can always enjoy the latest forward movements in technology.

Client support

89% of all support requests are treated within the hour. Our client support teams work proactively and hold a 94% satisfaction rate.

High use

LoungeUp offers a means of viewing the platform’s exact usage; you will be able to enjoy access to a number of monitoring tools. On average, between 30% and 50% of travellers use the service.