All-in-one platform for guest relationship and hotel operations management

Improve guest satisfaction. Increase your revenue. Boost productivity.

How to increase upselling?How to digitise without losing the personal touch?How do I do a digital check-in?How can I train my teams most effectively?

Approved by over 3000 properties

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📆 Calendari Marketing 2024 📆

Descobreix les festes oficials i celebracions internacionals acompanyades d'idees per inspirar-te pels diferents objectius de màrqueting del 2️⃣0️⃣2️⃣4️⃣. Utilitza'l per a les diferents accions: campanyes de correu electrònic, esdeveniments, ofertes, missatges personalitzats, xarxes socials, team building, etc.

📆 Calendario Marketing 2024 📆

Descubre los días festivos oficiales y celebraciones internacionales junto con ideas para inspirarte para los diferentes objetivos de marketing en 2️⃣0️⃣2️⃣4️⃣. Utilízalo para tus distintas acciones: campañas de correo electrónico, eventos, ofertas, mensajes personalizados, redes sociales, team-builing, etc.

📆 2024 Marketing Calendar 📆

Here's a marketing calendar to help you align your marketing actions with the most important international holidays and celebrations in 2️⃣0️⃣ 2️⃣4️⃣ . Use it for all your different activities: email campaigns, events, offers, personalised messages, social networks, team-builing, etc.

📆 The 2024 Marketing Calendar 📆

Find out about official holidays and international celebrations, along with ideas to inspire you in your various marketing objectives in 2️⃣0️⃣2️⃣4️⃣. Use it for your various actions: email campaigns, events, offers, personalised messages, social networks, team-builing, etc.

Our solution

Accompany your guests throughout their journey

LoungeUp collects, organises and enriches guest data to create a unique and tailored experience.

Communicate with your guests on their preferred communication channels. Send the right message at the right time, and offer an exceptional level of service to each and every guest.

Our solution

Manage all your procedures on a single platform

LoungeUp helps guests to easily formulate requests and hoteliers to manage them efficiently. Administrative procedures are sped up and guest requests dealt with more quickly, leaving more time for genuine interactions.

sms conversation LoungeUp customer satisfactionsms conversation LoungeUp customer satisfactionsms conversation LoungeUp customer satisfactionsms conversation LoungeUp customer satisfactionsms conversation LoungeUp customer satisfaction
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pre check-in form upsell options LoungeUppre check-in form upsell options LoungeUppre check-in form upsell options LoungeUppre check-in form upsell options LoungeUppre check-in form upsell options LoungeUp
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SMS, Messenger, WhatsApp

Virtual Logbook

Digitised ordering of services

Ultra-advanced targeting

WHY LOUNGEUP?

sms conversation LoungeUp customer satisfactionsms conversation LoungeUp customer satisfactionsms conversation LoungeUp customer satisfactionsms conversation LoungeUp customer satisfactionsms conversation LoungeUp customer satisfaction

Meet your guests
expectations.

Your guests want to feel acknowledged and valued. LoungeUp helps you to personalise each guest’s experience and meet their personal expectations.

online check in form on mobile LoungeUponline check in form on mobile LoungeUponline check in form on mobile LoungeUponline check in form on mobile LoungeUponline check in form on mobile LoungeUp

Free up
your time

to spend with your guests

Technology helps hoteliers take their service to the next level by making operations and procedures easier.

pre check-in form upsell options LoungeUppre check-in form upsell options LoungeUppre check-in form upsell options LoungeUppre check-in form upsell options LoungeUppre check-in form upsell options LoungeUp

Make the most of your
opportunities

to upsell

Easily increase your additional revenue with LoungeUp. Offer your guests the services and recommendations they expect when they need them most.

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Get your guests to come back
and book directly

Maximise guest loyalty by fine-tuning your messages. Make ultra-personalised offers to encourage guests to return and to reward regulars.

FUNCTIONALITIES

Manage guest relations from A to Z

Find out the features hoteliers value most highly

Messaging hub

Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.

New

Mobile key

Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.

New

LoungeUp Analytics

View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.

New

Personalised upselling

Offer the services your guests want, when they want them, to maximise your additional sales without causing bother.

New

Online check-in

Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.

New

Operations - Dmbook

Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.

New

CRM

Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.

New

Digital room directory

Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!

New

OUR QUALITIES

Take advantage of outstanding guest service

LoungeUp is renowned for its support team that puts its customers at the centre of everything it does.

Each hotel has a dedicated account manager to train your teams and maximise your use of the solution. They provide individual support by phone, email and chat, and offer weekly free online training so you can get the most out of the solution.

Client Success at
LoungeUp is:

Assistance with the implementation and configuration of the solution

Support for your teams

Online training

Client support by phone, e-mail and chat

Online knowledge base

Regular reviews to discuss your figures and usage

Client satisfaction

  satisfaction: 9.44/10

⭑⭑⭑⭑⭑
5/5 on Google
→ See testimonials
Find out more
LoungeUp

I've been using LoungeUp applications for just over 8 years in the various establishments I've managed as Director.

Arnaud Vermerie

Manager, Holiday Inn Express CDG Airport

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LoungeUp

The tool is very powerful and covers the operational and marketing needs of our hotels. The teams are always ready to listen and help us with our problems.

Gilles Le Bras

Regional Operations Manager, Orso Hotels

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de
ca

A 100% recommendable tool, very familiar with the hotel world and very complete. We have made a big difference in customer care, and every day we apply new things that improve the result. Muy atentos todo el equipo humano, en especial nuestra encargada de cuenta que es muy eficaz y con una actitud 10!

Enrique Colsa

Director, Hotel Torres de Somo

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ca

A great tool. I recommend it 100%.

Chema Vigil

Subdirector, Bahiazul Villas & Club

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Vicky Pérez

Queremos destacar el nivel de servicio al cliente por parte del equipo de Lounge Up, es excelente. La implementación fue guiada por el equipo de LoungeUp respondiendo rápido y con dedicación a cada una de nuestras dudas.

Vicky Pérez

Head of Marketing and Business Development, Noa Boutique hotel

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es
fr
de
ca

The LoungeUp teams have been working with us for many years, and have always been a source of innovative proposals tailored to our challenges as hoteliers. We greatly appreciate the human qualities of the various parties involved, and their proactive approach to cross-functional issues.

Louise Marsais-Lacoste

account manager and Marketing and Community Management Manager, Baumanière Les Baux-de-Provence

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ca

Estamos felices con el soporte del equipo, su eficaz respuesta, y la disposición para la solución de dudas. llevamos varios años ya trabajando con LoungeUp y nos ha a aportado mucho valor para nuestra comunicación con nuestros clientes.

Ana Gil Herrera

Brand Specialist, YouStylish

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ca

Direct communication with the client, with a single click, developed by a large human team that is always ready to serve the hotelier. The tools that LoungeUp has developed facilitate the problem that the hotel sector has, and that is that communications with customers are made from a single screen and in a single click, combining many communication media in one.

Eduardo Ortega

Receptionist, GHM Hoteles

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es
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de
ca

We are completely satisfied with the LoungeUp solution. A highly responsive, professional, attentive and proactive team. Every year, our app evolves and is enriched with services and functionalities to offer our customers the best possible experience. I recommend LoungeUp.

Romain Fonteneau

Digital Project Manager, mmv

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es
fr
de
ca

We've been using the LoungeUp app for years now and I have to say that it has greatly enhanced the guest experience by making it easier to interact with hotel staff.

Ibtissam Chentouf

Marketing and Communications Specialist

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es
fr
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ca

A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.

Romain Binet

General Manager, Biografy Group

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es
fr
de
ca
LoungeUp

Definitely the best CRM solution on the market for the hospitality industry.

Johan Dubourdieu

Director, Le Celtique & Spa

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es
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de
ca

The LoungeUp team, with its tools and support, is rapidly changing our approach to the business.

Emmanuel Barré

Marketing Director, Domaine des Ormes

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es
fr
de
ca

We work with LoungeUp on all our customer relations, from pre- and post-holiday communication to acting as a reference point for the customer during their stay in our accommodation. We work with a project manager who assists us throughout the entire process, which facilitates the implementation of all its functions.

Claudia Renaud

Directora de Marketing, Ventas & Ecommerce, Urban Sense

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es
fr
de
ca

Certainly the best CRM on the market. An excellent tool for small hotels and chains. I highly recommend it.

Francisco Naranjo

Director, La Bella Sevilla y Oboe Sevilla

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es
fr
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ca

+120 PARTNERS

We work hand in hand with the ecosystem

View all our partners

Our Qualities

The best in technology

GDPR compliance

The LoungeUp platform is GDPR compliant and allows you to implement your privacy policy with ease.

High availability hosting in France

The LoungeUp platform is hosted on 2 data centers located in France. Our infrastructure ensures 99.9% availability so LoungeUp can always be there for you and your guests.

Ultra-secure platform

We do not take the management of your guest data lightly. Whether it's through our hosting, the architecture of our platform or the regular audits we conduct, your data is safe with LoungeUp.

Scalable platform

We are constantly improving our platform to allow you to offer an optimal guest experience. Our technical team provides you with updates every 15 days...

Resources

Our selection of articles

Articles

11

Jan

2024

Leveraging internal knowledge to enhance guest experience

A well-managed knowledge base brings many direct benefits to a guest's experience, not least by enabling operational teams to work more efficiently.

Articles

10

Aug

2023

Improve the well-being of hotel teams using internal tools 

For many years now, the hotel industry has been faced with downsizing, which inevitably leads to overloaded operational teams and, ultimately, higher staff turnover. Technology, however, can counter many of these problems and improve the day-to-day lives of employees.

Cybersecurity basics

Data leaks from hotel chains, OTAs or reservation platforms are commonplace in the field of cybersecurity, and are shaking up the entire hotel and tourism sector. All hotels are affected by this threat and can be subject to attack, even small independent hotels. The reason for this is that

Articles

06

Jun

2023

The basics of upselling in the hotel industry

Upsell(ing) in the hotel industry is the addition of services (also known as "extras") to a stay, thereby increasing its value guest. Upgrading is an example of upselling in the hotel and airline industries. Upselling makes it possible to capitalize on every guest acquired.

Articles

01

Jun

2023

The power of segmentation in hotel guest relations

Segmenting your database is crucial to improving your guests' stay and satisfaction, the performance of your marketing strategy, and ultimately your profitability. 

Success Story: Edgar Suites

With its 400 Urban Suites in Paris and Bordeaux equipped with LoungeUp, Edgar Suites is revolutionizing the apartment rental market with spacious, modern accommodations and a digital reception that takes care of its customers.

LoungeUp: The employee experience in the hotel industry: how to attract and retain teams? [Part 1]

The employee experience in the hotel industry [1/3]

Part 1. Recruitment / How to organise yourself in the face of current human resources constraints in the hotel industry? How to recruit and retain employees?

LoungeUp News

16

Nov

2022

LoungeUp launches its online training platform for its users: LoungeUp Academy

LoungeUp launches its online training platform: LoungeUp Academy

Each institution is concerned with the training of its teams, especially of technological tools. LoungeUp takes the lead in relieving the teams of the training of its platform.

LoungeUp News

09

Nov

2022

Dmbook Pro wins a trophy at the EquipHotel Innovation Awards

Dmbook is one of these 24 winners, for the "Technology & Services" category, "Well-being at Work" sub-category, emerging triumphant against all the other important, innovative products and solutions.

LoungeUp News

07

Nov

2022

LoungeUp participates in the launch of a new label: Synapse

Connecting technological solutions is a problem that all hoteliers have faced. And very often, this implementation is long and tedious, and takes precious time and energy away from their hotel.

Our solution

See LoungeUp for yourself

Contact us and a consultant will be happy to show you how LoungeUp can be adapted to your establishment and your needs. The strength of our solution is its degree of customisation: it adapts to your establishment and the experience you wish to offer your guests.

Request a demo

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