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2000 establishments
use our solutions

Overview of our solution

A unified platform that allows you to manage all channels of communication with your guests in an ultra-personalised way, and build an enriched and structured guest databases

Strengthen your communications and improve guest satisfaction

Interact with your guests via their favourite communication channel and send the right message at the right time. Thanks to these ultra-personalised messages you do not bother your guests but make their stay easier.

Provide services for your guests and generate additional revenue

Sell the right services, at the right time to the right guest and generate up to €10 additional revenue per guest, this is all done automatically.

Automatically qualify each guest and maintain loyalty

Collect and structure all the information on your guests in a unified database to provide them with the best service throughout their stay and to build loyalty.

Overview of our features

Emailing

Send automated emails before and after the stay. Integrated questionnaires for preparing the your guests’ arrival and departure.

Multi-device

A service available as an App (iOS and Android) and Webapp (without need for download, directly through your Wi-Fi), accessible to all your guests whether they are on a smartphone, tablet or PC.

Instant messaging

A direct messenger with a translation tool and satisfaction surveys. Communicate with your guests more efficiently with push notifications, SMS and pre-programmed messages.

Ordering services

All your services made easily accessible and available to reserve through order modules. Facilitated guest request management.

Recommendations

Highlight your tourist recommendations on an interactive map that can be used without Internet connection. Keep your guests company even when outside your establishment.

Events

A management tool for the specific content for your events or seminars, making it easy to keep your guests informed

Digital newsstand

Offer a wide selection of newspapers and magazines available for unlimited download during the stay, directly onto their mobile devices.

CRM

Automatic qualified data collection for your guest files: contact details, e-mail addresses, preferences, centres of interest, user statistics, requests, orders… Make the most of this information in your next targeted marketing campaigns.

Analytics

A dashboard made available to you displaying measures of the platform’s activity. A summary is regularly sent to the administrators by e-mail

Why LoungeUp?

Expertise

With more than 2,000 establishments currently using these solutions, LoungeUp is the market’s European leader. In the realm of guest relations and CRM, it has developed a real and unique expertise.

Technology

LoungeUp is made up of a suite of interconnected products that are updated extremely regularly so our clients can always enjoy the latest forward movements in technology.

Client support

89% of all support requests are treated within the hour. Our client support teams work proactively and hold a 94% satisfaction rate.

High use

LoungeUp offers a means of viewing the platform’s exact usage; you will be able to enjoy access to a number of monitoring tools. On average, between 30% and 50% of travellers use the service.