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Plans

The LoungeUp platform is available in different versions depending on the needs of the customer.

LoungeUp

COMMUNICATION

Perfect for effective communication between you and your guests throughout their stay.

icon Emails / SMS
Ultra-personalised email and SMS scenarios to assist your guests
  • Unlimited scenarios and number of sendings
  • Post-booking confirmation
  • Upsell
  • Pre-checkin
  • Management of police registration forms   NEW 
  • Information during the stay
  • TripAdvisor/Google Reviews
  • Discount on next stay
  • Marketing Newsletter*
*Extra paid option

 

icon Guest Portal
The guest portal enables you to share your recommendations and offer your services
  • Web and native app
  • Multi-device (in-room tablet or TV, reception display screen…)
  • Instant messaging
  • Guest satisfaction survey
  • Tourism recommendations and map
  • Concierge service
  • Hotel service bookings (room service, spa…)
  • Forms to make requests and report technical problems
  • Online press*
  • MICE portal
  • Digital room key
*Extra paid option

 

icon Guest Profile
Database that centralises all customer data
  • Automatic structuring and enrichment of guest files (correct phone number, email, gender…)
  • 360° view of your guest files (Consolidation of guest data from various software programs and social networks)
  • Custom fields and tags
  • Enhanced arrivals list
  • Ultra-fast searches that can be saved
  • Automatic export
  • API connectivity
Discover

 

LoungeUp

ENGAGEMENT

Ideal to make your guests’ stay as smooth as possible by being available to them at all times.

icon Emails / SMS
Ultra-personalised email and SMS scenarios to assist your guests
  • Unlimited scenarios and number of sendings
  • Post-booking confirmation
  • Upsell
  • Pre-checkin
  • Management of police registration forms   NEW 
  • Information during the stay
  • TripAdvisor/Google Reviews
  • Discount on next stay
  • Marketing Newsletter*
*Extra paid option

 

icon Guest Portal
The guest portal enables you to share your recommendations and offer your services
  • Web and native app
  • Multi-device (in-room tablet or TV, reception display screen…)
  • Instant messaging
  • Guest satisfaction survey
  • Tourism recommendations and map
  • Concierge service
  • Hotel service bookings (room service, spa…)
  • Forms to make requests and report technical problems
  • Online press*
  • MICE portal
  • Digital room key
*Extra paid option

 

icon Guest Profile
Database that centralises all customer data
  • Automatic structuring and enrichment of guest files (correct phone number, email, gender…)
  • 360° view of your guest files (Consolidation of guest data from various software programs and social networks)
  • Custom fields and tags
  • Enhanced arrivals list
  • Ultra-fast searches that can be saved
  • Automatic export
  • API connectivity
Discover

 

LoungeUp

INSIGHT

Designed to provide your customers with a highly personalised digital and human experience.

icon Emails / SMS
Ultra-personalised email and SMS scenarios to assist your guests
  • Unlimited scenarios and number of sendings
  • Post-booking confirmation
  • Upsell
  • Pre-checkin
  • Management of police registration forms   NEW 
  • Information during the stay
  • TripAdvisor/Google Reviews
  • Discount on next stay
  • Marketing Newsletter
* 

 

icon Guest Portal
The guest portal enables you to share your recommendations and offer your services
  • Web and native app
  • Multi-device (in-room tablet or TV, reception display screen…)
  • Instant messaging
  • Guest satisfaction survey
  • Tourism recommendations and map
  • Concierge service
  • Hotel service bookings (room service, spa…)
  • Forms to make requests and report technical problems
  • Online press*
  • MICE portal
  • Digital room key
*Extra paid option

 

icon Guest Profile
Database that centralises all customer data
  • Automatic structuring and enrichment of guest files (correct phone number, email, gender…)
  • 360° view of your guest files (Consolidation of guest data from various software programs and social networks)
  • Custom fields and tags
  • Enhanced arrivals list
  • Ultra-fast searches that can be saved
  • Automatic export
  • API connectivity
Discover

 

LoungeUp

ENTERPRISE

The ultimate solution to put your guests at the centre of all your actions.

icon Emails / SMS
Ultra-personalised email and SMS scenarios to assist your guests
  • Unlimited scenarios and number of sendings
  • Post-booking confirmation
  • Upsell
  • Pre-checkin
  • Management of police registration forms   NEW 
  • Information during the stay
  • TripAdvisor/Google Reviews
  • Discount on next stay
  • Marketing Newsletter
*

 

icon Guest Portal
The guest portal enables you to share your recommendations and offer your services
  • Web and native app
  • Multi-device (in-room tablet or TV, reception display screen…)
  • Instant messaging
  • Guest satisfaction survey
  • Tourism recommendations and map
  • Concierge service
  • Hotel service bookings (room service, spa…)
  • Forms to make requests and report technical problems
  • Online press*
  • MICE portal
  • Digital room key
*Extra paid option

 

icon Guest Profile
Database that centralises all customer data
  • Automatic structuring and enrichment of guest files (correct phone number, email, gender…)
  • 360° view of your guest files (Consolidation of guest data from various software programs and social networks)
  • Custom fields and tags
  • Enhanced arrivals list
  • Ultra-fast searches that can be saved
  • Automatic export
  • API connectivity
Discover

 

Customised solutions


Contact us for an offer tailored to your structure

Contact us

Included in each subscription

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Multi-Site

The solution is suitable for independent hotels, as well as hotel chains and groups thanks to the multi-site architecture of the platform. This architecture allows for configuration, daily management and reporting at a global level, by groups of establishments or by individual establishments.

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Support

Regardless of your subscription, a project manager will be assigned to you who ensures the proper implementation of your platform and the training of your team. On top of this, telephone and email support is available at all times.

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Developments

We are constantly improving our platform to better meet the expectations of our users. As a customer, you systematically benefit from our latest improvements.

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Integrations

To make the daily work of your teams easier, we integrate ourselves with as many technology partners as possible at no extra cost.

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Reports

To make the daily work of your teams easier, we integrate ourselves with as many technology partners as possible at no extra cost.

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GDPR

LoungeUp complies with the requirements of the General Data Protection Regulations

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