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How to make customer interactions contactless without dehumanising client relations

More than ever, the time is ripe for digitalisation. Even the most traditional  hotels  are gradually equipping themselves with technology  so that they’ll be able to reopen and offer guests a secure, contact-free experience. But, by making interactions and processes completely contactless, aren’t we starting to dehumanise the relationship and lose touch with our guests?…

Online Reputation: It is not what you have been told

The continuing concerns that many hoteliers and marketing managers have about their online reputations are more than justified. There are very few businesses today that can afford not to be seen digitally. Consumers allow themselves to be influenced by the opinions shared by anonymous users,  a trend that took a long time to develop, but…

LoungeUp Success Stories: Playa Montroig Camping Resort

Playa Montroig Camping Resort calls on LoungeUp to digitise its customer relations The LoungeUp platform has developed a solution dedicated to the outdoor accommodation industry: Tipiz. This platform helps campsites to enhance customer experience and facilitate the daily life of campsite teams. The Playa Montroig Resort in Spain has decided to use this solution to…

Touchpoints not to miss during a guest’s stay

BEFORE ARRIVAL A hotel experience begins well before a guest arrives in their room. Unfortunately for guests at many hotels it begins with a standard, purely administrative booking confirmation sent by the Property Management System (PMS). This first contact is sometimes even the only communication a guest will receive before their arrival. This is the…

Mapping the Hotel Guest Journey

A traveller’s journey consists of a number of points of contact, each representing an opportunity for the hotelier to create a relationship with their guest.  At each stage of the guest journey amongst the vast offer of travel tech, you can find: The tools used by the guest whilst travelling The tools used by the…

The Power of Personalisation

The increasing customer expectation for personalisation pervades the hospitality industry. Customers expect marketers to tailor services to their wants and needs, and seek individualisation at every touchpoint. This increasing expectation and the change in consumer behaviour means hotels are often falling behind.  According to a recent study by Qubit, personalisation would significantly increase an establishment’s…

[STUDY] Ten Golden Rules on SMS To Improve the Guest Experience

WHY YOU SHOULD INTEGRATE SMS IN YOUR HOTEL’S ENGAGEMENT STRATEGY by Mathieu Pollet   INTRODUCTION SMS is one of the most personal communication channels and by far the fastest one. It would seem only logical, therefore, that highly-personalised service providers like hotels would use this type of communication to ensure their guests have a great stay.…

Press Review Hospitality & Technology #August2020

📎 LATEST ARTICLES📎 QR Codes Check Back Into Hotels – Blog  A QR Code is a universal symbol composed of a sequence of characters. It is the graphic equivalent of a URL which can, for example, open a webpage as well as launch certain operations within the app. The QR Code can be useful to hotels…

Event: SETT 2020 (Montpellier)

  3rd-5th November 2020, Montpellier  The Sett trade show, the European leader in outdoor hotel trade shows. Internationally recognised, the show is reserved for professionals (managers of campsites, gîtes, cafés, hotels, restaurants, bed and breakfasts, beaches, as well as local authorities, landscape gardeners, technical managers, etc.). The Sett offers tourism specialists a diversity of sectors…

Event: Food Hotel Tech 2020, Nice

13th-14th October 2020, Nice 📅 Tuesday 13th – Wednesday 14th October 2020 🕙 10h-19h 📍Nice Acropolis | Espace Méditerranée 1, esplanade Kennedy 06364 Nice cedex 4 – France ❗LoungeUp Stand: Stand B10 ℹ️ Link to event website  🎟️ Request a badge  Facebook Page

Events: Atlantica 2020 (La Rochelle)

13-15th October 2020, La Rochelle  NEW TRENDS – OUTDOOR HOTELS – EQUIPMENT AND LEISURE ACTIVITIES AT THE ATLANTICA DE LA ROCHELLE TRADE FAIR ORGANISED BY FDHPA 17 SEE YOU IN 2020 ON OCTOBER 13TH, 14TH & 15TH! Following a presentation by AFDAS, the new OPCO of the HPA branch will look back on its missions,…

Event: Fitur 2021 [Madrid]

20th – 24th January 2021, Madrid  FITUR is the global meeting point for tourism professionals and the leading trade fair for inbound and outbound markets in Latin America. At its staging, FITUR broke all previous participation records with 11,040 companies from 165 countries and regions, 150,089 trade visitors and 111,089 visitors from the general public.…

Event: EquipHotel 2020 [Paris]

15th – 19th November 2020 It is the key professional and international trade show for the hospitality and foodservice sectors. 113,000 professionals are gathered during 5 days to develop their business, discover the latest trends, new products and innovation for Hospitality and Contract projects, while living new experiences and meeting their peers. 📅  Monday 15…

QR Codes Check Back into Hotels

A QR Code (Quick Response Code) is a universal symbol composed of a sequence of characters (up to 7089 characters in comparison to the barcode’s 13). It is the graphic equivalent of a URL which can, for example, open a webpage as well as launch certain operations within an app. This form of technology has…

Press Review Hospitality & Technology #July2020

📎 LATEST ARTICLES 📎 Robot Butlers, Digital Menus Are Hotels’ Latest Weapons Against COVID-19 – Bloomberg  Set in the kelly-green hills of Ireland’s County Clare, Dromoland Castle is the type of getaway that never sits empty. Why would it, with a pampering spa tucked behind 16th century walls, a par-72 championship golf course, and more stars on…

Press Review Hospitality & Technology #June2020

  📎 LATEST ARTICLES 📎 How to Make Customer Interactions Contactless Without Dehumanising Client Relations – Blog More than ever, the time is ripe for digitalisation. Even the most traditional hotels are gradually equipping themselves with technology so that they’ll be able to reopen and offer guests a secure, contact-free experience. But, by making interactions…