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Las 5 reglas esenciales para una experiencia del cliente perfecta

La definición de una experiencia del cliente “perfecta” ha cambiado en los últimos años. Cuando el desayuno en la habitación y las tumbonas reservadas eran suficientes, está claro que ya no es así. Los huéspedes esperan una experiencia especial: una bienvenida personal, recomendaciones personales, un contacto especial… El viajero de hoy acude al hotel en…

El recorrido del viajero, visto por el hotelero

El recorrido de cualquier viajero está conformado por una serie de puntos de contacto, correspondiendo cada uno de ellos a una oportunidad en la que el hotelero puede crear una relación con su huésped. En cada una de las etapas del viaje y dentro de la amplia oferta de travel tech disponible, vamos a exponer:…

Transform the hotel stay into an “experience”

— 5 minute read — ` We hear it everywhere, the ‘customer experience’ is a hot topic, and even more so in tourism. And for good reason, investing in the experience could increase profits and customer loyalty.   WHAT IS THE CUSTOMER EXPERIENCE? In general In all sectors, the term ‘customer experience’ refers to the…

The keys to an ultra-personalised stay

-5 minutes to read- Personalisation in the hospitality industry is by no means a new subject, however, travellers have constantly evolving expectations, and for hotels to keep up, the industry needs to be able to offer more than just personalisation; leading to ultra-personalisation.   What is “Ultra-personalisation”? Personalisation has already been around for quite a…

The importance of the social aspect in your client’s experience

–6 minute read– Re-imagine your hotel as a meeting point Today’s travellers want memorable experiences. Even if those mainly concerned are Millennials, this desire is becoming more and more transgenerational. As the globalisation of trade and the digitalisation of services is growing, there is a desire for people to discover local experiences with real physical…

What software do I choose for my hotel? 2/2

— 6 min read —   Nowadays the day-to-day management of a hotel cannot be done without the help of IT solutions. However, there are so many softwares available on the market that it is becoming increasingly difficult to differentiate between each one and their different functions. What’s more, these software are all constantly evolving and…

What software do I choose for my hotel? 1/2

— 6 min read —   Nowadays the day-to-day management of a hotel cannot be done without the help of IT solutions. However, there are so many softwares available on the market that it is becoming increasingly difficult to differentiate between each one and their different functions. What’s more, these software are all constantly evolving and…

Hotels: top trends for 2016

— 5 min read —   First of all, a (slightly belated) Happy New Year from us here at LoungeUp! The first few months of a year are always engaging, forecasting which trends will emerge and gain momentum. This is no doubt the case for the hospitality industry, and Killarney Hotels have produced an insightful infographic showing how the…

Hotels: take control of your in-destination services, before an OTA does

Amongst the travel industry recently there have been many murmurings about the direction in which OTAs, metasearch and large travel review sites are headed in next. Such companies would typically include Priceline (who owns Booking.com, Agoda and other majoy booking websites), TripAdvisor and Expedia, who are already expanding their dynasties into the wider travel space to…