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The App and Website Shortlist #3

Welcome back to The LoungeUp Shortlist – a select pick of our favourite tech tools in the world of travel. Being open-minded individuals here at LoungeUp we’ve decided to include some websites into our normally exclusively app selection. Once again, there’s a poll at the bottom for your favourite service – cast your vote after…

Digitising the Hotel Experience

MCD, a New York based agency dedicated to the digital customer experience, released a hospitality White Paper in early March called ‘Seeing Returns’ – a report examining the needs and expectations of modern day travellers, based on the results of a 1,000 customer survey. We here at LoungeUp were very pleased to come across this…

High Tech Hotels

Technology is being put to use in more and more industries and situations in order to improve efficiency, increase comfort or provide a better general experience for the user. So, how could technology be put to use in hotels? This infography (read the full article here) (caution, it’s in French!) gives an inkling as to…

The App Shortlist #2

This is the second edition of ‘The App Shortlist’, a collection of LoungeUp’s favourite apps in the travel space. As we mentioned in the previous article, these may not all be strictly related to hotels or hospitality. However, they will all be available for mobile devices. Once again, there is a poll at the bottom…

4 Key Observations from Text100’s Travel & Tourism Study

Text100 yesterday released the latest edition in their Digital Index series on the Travel & Tourism sector. It provides a detailed study of how general mobile and social trends are affecting the way that travellers interact with technology during their time away. It also presents persuasive indications that travel operators should seriously consider investing in…

4 Ways iPhone 5 Will Affect The Hotel Industry

On 17 September, Apple announced that pre-orders of its new iPhone 5 had topped 2 million units in just 24 hours. By the end of the year, the circulation of handsets running iOS will be greater than ever before, with the current figure estimated to be at around 400 million. So, considering the importance of…

The importance of TripAdvisor (and others)

Peer-to-peer reviews have become increasingly important in recent years, to the extent that half of travellers will not book a stay before consulting an online review site (tnooz.com). A study claimed that up to 87% of the 2,000 hotel review readers questioned said the reviews had a ‘significant influence on their purchase decisions’. (Zhang, Ye,…

The Hotel Wi-Fi

Internet access in hotels has increasingly become the subject of debate amongst frequent travellers, who complain about excessive charges. Most frustrating of all, as Le Figaro affirms, is that it is often the more higher end hotels that add internet connection charges to an already hefty bill. So why do they do this? This isn’t…