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📎 LATEST ARTICLES 📎 Hotel CRM, The Customer Relationship Management Tool Par Excellence – Blog CRM software does exactly what it promises to do: manage customer relations. It is sometimes (wrongly) regarded as a simple emailing tool, or as a solution for managing business proposals. In actuality, it is a combination of tools and connections…
📎 LATEST ARTICLES 📎 Hotels With Cool Tech For the Business Traveler – TechRepublic These brands offer helpful tools and gadgets for a smooth-running stay for guests. You’d rather be home. You’re exhausted. You need to be on your game. It’s a business trip. Thanks to the infusion of helpful tech into hotels across the…
📎 LATEST ARTICLES 📎 How Smart Tech is Reshaping Hotels – Hotel Designs. With technology being a catalyst in the competitive arena of hospitality, hoteliers are focusing on offering guests a unique experience that attracts them toward their services. The hotel industry has changed over the years. Mapping the Hotel Guest Journey –…
📎 THE LATEST ARTICLES 📎 Spain ‘to suffer 500 hotel closures’ due to Thomas Cook failure – Travel Weekly As many as 1.3 million holidaymakers will be unable to fly into Spanish destinations this autumn and winter due to the Thomas Cook collapse. This will result in at least 500 hotels being shut down, generating…
📎 LATEST ARTICLES 📎 Airbnb Acquires Urbandoor To Capitalize on Business Travelers – Tophotelnews Airbnb has slowly and steadily disrupted the hospitality market, to the point where it has started to concern some major hotel companies. One area where traditional hotels have continued to dominate, however, is with business travelers. Airbnb is working to change that,…
📎 LATEST ARTICLES 📎 Marriott International Commits to Continued Innovation in Hotel Guest-facing Technologies – Hotel Technology News Launched in February, the Marriott Bonvoy app is designed to make it even easier for people to search and book hotels across Marriott’s portfolio of 6,700 participating hotels across 30 brands in 130 countries, engage in mobile…
📎 LAST ARTICLES 📎 Ten Golden Rules to Improve Guest Experience with SMS– HospitalityNet Why and how you should integrate SMS to your hotel’s guest engagement strategy. SMS is one of the most popular communication channels and by far the fastest one. It would seem only logical, therefore, that highly-personnalised service providers like hotels…
TRENDS Hotel Guests Want Curated Recommendations, Amenities – Not Robot Concierges – Phocuswire Consumers are seeking personalization at all stages of traveler journey, including during stays at hotels, where they increasingly want recommendations and in-room amenities curated to their liking. Industry Report: Innovation Strategy in Practice – Hospitality Net How do global hospitality…
PRE-STAY Profiting From Prearrival – Hotel Online Every hotelier knows that tech-enabled personalization is crucial to the future success of one’s brand. In reality, though, these customized experiences are very difficult to put in place, often requiring complex software integrations, significant CapEx and a fully trained team – both at the supervisor and…
DIGITALISATION How Smart Rooms can Transform Hotel Brands – Hotel Management Smart rooms can provide efficiencies in terms of less wasted water or electricity. They can also reduce the need for staff members to perform tasks that can be moved to automated “smart” systems. These cost savings are great for the bottom line,…
Ten golden rules on SMS to improve the guest experience
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