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Hospitality & Technology Press Review #May2019

     TRENDS    Hotel Guests Want Curated Recommendations, Amenities – Not Robot Concierges – Phocuswire Consumers are seeking personalization at all stages of traveler journey, including during stays at hotels, where they increasingly want recommendations and in-room amenities curated to their liking.   Industry Report: Innovation Strategy in Practice – Hospitality Net How do global hospitality…

Hospitality & Technology Press Review #April2019

     PRE-STAY    Profiting From Prearrival – Hotel Online Every hotelier knows that tech-enabled personalization is crucial to the future success of one’s brand. In reality, though, these customized experiences are very difficult to put in place, often requiring complex software integrations, significant CapEx and a fully trained team – both at the supervisor and…

Hospitality & Technology Press Review #March2019

    DIGITALISATION    How Smart Rooms can Transform Hotel Brands – Hotel Management Smart rooms can provide efficiencies in terms of less wasted water or electricity. They can also reduce the need for staff members to perform tasks that can be moved to automated “smart” systems. These cost savings are great for the bottom line,…

Hospitality & Technology Press Review #February2019

    PERSONALISATION    When It Comes to Guest Personalization, Price is Only One Piece of the Puzzle – Phocuswire If there’s a lesson that hoteliers can take away from services like Netflix, it’s that personalization truly pays off – both figuratively and in a more tangible, financial way. Hospitality is now more diverse than ever,…

Hospitality & Technology Press Review #January2019

     DATA    Will Marriott Data Breach Herald The Death of Personalization? – Phocuswire This analysis could be titled in a number of ways, each with a lean towards what was disclosed by Marriott last week when it emerged some 500 million guest accounts had been hacked. Because of the size of the breach…

Hospitality & Technology Press Review #December2018

    MOBILE   Gen Z reignites traveler affinity for mobile apps – Phocuswire Generation Z travelers are looking for mobile apps and services to help them budget and plan trips as well as organize and share their experiences on return. That might seem ironic given the number of trip inspiration and planning and travel journal…

Hospitality & Technology Press Review #November2018

  DATA   Google Already Knows What You Did Next Summer – Bloomberg The company’s new travel tools put the focus on artificial intelligence, helping to best predict what you’re going to love — no matter where you go. In the world of luxury travel, two superpowers currently prevail above all: personalization ad intuition. The better…

Hospitality & Technology Press Review #October2018

    DIGITALISATION   6 Ways AccorHotels is Transforming its Digital Strategy – Hotel News Now Maud Bailly, AccorHotels’ chief digital officer, explained the six ways the French hotel company is transforming its digital offering to better serve guests and ultimately to take share away from OTAs.       BLOG   Checklist for choosing your hotel…

Hospitality & Technology Press Review #September2018

This month, single guest profiles as the key to hotel operations technology, Transforming the hotel stay into an Experience and Jogging routes from the hotel for sporty guests.   Digital news Why Offering Local Tours and Activities is a Huge Revenue Opportunity For Hotels (PhocusWire) Offering local tours and activities is a multibillion-dollar business, with the online travel agencies having…

Hospitality & Technology Press Review #August2018

This month, data – the most valuable currency in hospitality, trends and predictions for travel & hospitality and the future of Amazon in travel     Digital news Data, data and more data – the most valuable currency in hospitality (PhocusWire) With massive amounts of data now available to hotels, it’s safe to say that all future technologies…