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The 5 Essential Requirements for a Perfect Guest Experience

The idea of ‘the perfect guest experience’ has taken on a new meaning in recent years. Though breakfast in bed and reserved sunbeds at the pool once sufficed, this is clearly no longer the case. Guests now expect a fully customised experience: from a personalised welcome to carefully selected recommendations and even specialised contact throughout…

LoungeUp launches a mobile key to allow guests to open their hotel room with their smartphone

Press Release LoungeUp, a guest relationship management platform for the hospitality industry, has developed a module for managing mobile keys, accessible on hotel guests’ smartphones. LoungeUp now enables hoteliers to offer a guest experience without the necessity of a physical room key. This reduces physical contact between the hotel team and guests and eliminates the problems…

Paradores digitise their services through implementing a virtual concierge

Press Release Paradores is taking a step further towards improving their guests’ experience and increasing their security by digitalising their services through use of Loungeup’s virtual concierge. Guests can write to the front desk or directly request: breakfast in their room, book a table in one of the restaurants, select a time slot to use the…

The year 2020 at LoungeUp

What a year 2020 has been! The spring of 2020 was barely over before the hotel industry, our industry, was hit by the Covid-19 crisis with full force. After a few days of digesting and trying to figure out what was happening, it became very clear to us that we had an important role to…

Event: Food Hotel Tech 2019 [Paris]

“The Tech trade show that makes Hospitality sparkle” 18th – 19th March 2019, Paris   “Food Hotel Tech is the ideal site for quality encounters and meetings for hotel and restaurant professionals seeking answers to the futures challenges.” This will be the third edition and the third time that LoungeUp will be attending the tech…

Event: ITB 2019 [Berlin]

“The World’s Leading Travel Trade Show” 6th – 10th March 2019, Berlin   “The World’s Leading Travel Trade Show is a must-attend event for every international expert in the tourism industry.” LoungeUp will be attending ITB for the third time this March, it is an exciting opportunity for us to meet companies and organisations in…

Event: FITUR 2019 [Madrid]

“Fitur, the international tourism trade fair” 23rd – 27th January 2019, Madrid   “Fitur is a global meeting point for tourism professionals and the leading trade fair for inbound and outbound Ibero American markets” Fitur has become one of the biggest tourism fairs in the world, LoungeUp will be present at Fitur for the first time…

LoungeUp and Runnin’City are teaming up to offer running enthusiasts with running routes around the city during their stay at this hotel

Press Release LoungeUp is providing the Hostellerie de Levernois with the “Runnin’City’s” running routes, for sporty guests who would like to explore the surrounding areas.  « The LoungeUp App allows us to accompany our customers at every moment during their stay, even outside the establishment as they take us with them in their pocket! Now we…

Thanks to the integration of Booker and LoungeUp, hotel guests are reserving their spa treatments directly from their smartphone. An example of the MMV group.

Press Release The ‘Holiday companion’ app of the Mmv Group allows each holiday-maker to access a certain number of services before or during their stay.   Starting this winter, both before and during their stay, holiday-makers can now reserve a spa treatment or book access to the spa’s equipment, as well as choosing the time…

Hotel Belmar, a haven of peace in the middle of the Costa Rican cloud forest, has acquired the customer-relations management services developed by LoungeUp.

Press Release For the past three months, they have benefited from the services of LoungeUp, which is dedicated to the hotel industry to make their guests’ stay more fluid and personal. « The LoungeUp tools simplify the work of our teams and allow us to meet and exceed the needs of our customers. They have…