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“Perfecting the guest experience” means facilitating administrative procedures, providing information at the right time and offering a service or recommendation when the guest needs it. By using a platform to manage guest data and send cross-channel messages such as Tipiz, these campsites facilitate the guest journey and interact with each holidaymaker at key stages of…
Hotel Grandes Rousses is a 4-star hotel made up of 106 rooms and suites situated in Alpe d’Huez, overlooking a breathtaking view of the mountain range. This establishment combines luxury with comfort to offer beautifully decorated rooms and communal spaces. The hotel also offers a bar, a spa, a bistro restaurant, L’Espérance, and a local…
Alpapart is a group of five hotel complexes made up of 144 apartments and located in the heart of the Alps, in the ski resorts of Tignes and La Rosière. The group’s philosophy is to offer guests the independence of an apartment combined with the services offered by a hotel. As a long-term client of…
GHM Hoteles reached out to LoungeUp to digitalise its guest relationship The platform LoungeUp facilitates guest request management and streamlines the guest’s stay. The GHM Hoteles group, based in the Sierra Nevada (Spain), installed LoungeUp in their establishments with a specific objective in mind: to offer a smooth and digital guest experience which can be…
Playa Montroig Camping Resort calls on LoungeUp to digitise its customer relations The LoungeUp platform has developed a solution dedicated to the outdoor accommodation industry: Tipiz. This platform helps campsites to enhance customer experience and facilitate the daily life of campsite teams. The Playa Montroig Resort in Spain has decided to use this solution to…
A mobile application is an excellent way to guide your guests during their stay and even before their arrival. By equipping your rooms with tablets with the app pre-installed, you guarantee maximum usage and visibility. WHAT IS A GUEST PORTAL FOR? YOUR GUESTS CAN ORDER OTHER SERVICES MORE EASILY By giving your guests a way…
Stéphanie Batten, General Director – SISTERHOTELS Group“` Hôtel Bassano WHY LOUNGEUP? “LoungeUp has allowed us to set up a complete guest journey which starts from the very moment of reservation until after their stay. LoungeUp has also allowed us to put in place additional sales, to capture guests who come via OTA’s then to…
Serge Topolanski, Co-founder – 1er Etage 1er Etage Sopi WHY LOUNGEUP? In 2015, when we met LoungeUp at Equip’Hotel trade show, I was looking for an App type solution to communicate with my guests. I fell straightaway on the right product, we quickly started talking, and embarked on the adventure. We have two main uses.…
Virginie Barboux, Deputy General Director in charge of Communication, the Digital and Guest Experience – Best Western Hotels & Resort Best Western Montcalm WHY LOUNGEUP? “We chose LoungeUp because it presented a solution that could fit with our strategic vision centered around the guest experience and also centered around the guest journey. We opted for…
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