Personalised demonstration

A consultant will get back to you to present our solutions.

In order to help our team offer you a solution adapted to your establishment, please fill in this form:












Mapping the Hotel Guest Journey

A traveller’s journey consists of a number of points of contact, each representing an opportunity for the hotelier to create a relationship with their guest.  At each stage of the guest journey amongst the vast offer of travel tech, you can find: The tools used by the guest whilst travelling The tools used by the…

Hotels with mobile apps mean more satisfied customers

— 2 min read —    J.D. Power have recently released a new guest satisfaction study of the hotel industry which focuses on seven key factors to determine overall guest satisfaction: reservation; check-in/check-out; rooms; food & beverage; services; facilities; and cost & fees. What is clear from the results is that the hotels that have…

The Importance of Text Messaging in the Hospitality Industry

— 6 min read — It feels like text messaging has been around since the dawn of time. In fact, the first text message was sent in 1992, from Neil Papworth wishing Richard Jarvis “Merry Christmas” 1. It was written on a computer because mobile telephones did not yet have keyboards that made it possible to…

Three major hospitality trends to look out for in 2017

— 7 min read — 2017 being in full swing, we have put together a summary of the three major trends that are set to have an impact on the world of hospitality this year and how you can best tap into them.   1. It is becoming increasingly essential for the guest experience to be…

Seminars and Conferences : What’s New For 2017?

— 4 min read —  MICE (Meetings, Incentives, Conferencing, Exhibitions) is an extremely lucrative industry. A significant portion of it is made up of event planners, however, the hotels and conference centres which host these events play an equally important role. In 2017, smartphone and Internet technology have surpassed being a novelty and are instead…

Isn’t it time for some personalization?

According to internal analysis carried out by the CRM agency Boxever, converting what is known as ‘Big Data’ collection into personalized marketing has generated a 20% increase in conversion rates and a 5% increase in revenue per week for airlines and OTAs. Data is everywhere – everyday each one of us creates our own unique…

HAPPY 2015 from LoungeUp!

Here are the 3 major changes facing the hotel industry in the New Year 2015 has arrived and Online Travel Agencies now boast a stronghold of around 20% of the room booking market compared to the meager 1% they held in 2000, their growth showing no sign of slowing as we enter the New Year.…

The Seven Signature Moves of the ‘Silent Traveler’

— 9 min read —    We live in a world where technology unequivocally rules. Be it at a music concert, standing outside Le Louvre or witnessing a global event, smartphones and tablets are everywhere, constantly communicating experience and are here to stay.     The speed with which technology moves forward is increasing at…

Digitising the Hotel Experience

MCD, a New York based agency dedicated to the digital customer experience, released a hospitality White Paper in early March called ‘Seeing Returns’ – a report examining the needs and expectations of modern day travellers, based on the results of a 1,000 customer survey. We here at LoungeUp were very pleased to come across this…