Personalised demonstration

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Send automated text messages

Exceptional and effortless customer service.

  • The data from your PMS determines the sending of texts (booking channel, rate, length of stay, language, etc.)
  • You can set up as many sending scenarios as necessary
  • No extra work from your team is required
  • If needed, you can also send messages to guests manually (instantly or with deferral)

Engage your guests in conversation

The ideal channel for all their requests.

  • Get in touch with your guests, no matter what device they have or what language they speak
  • Contact guests whose email address you do not have
  • Guests can reply to your text messages and start a new conversation with you
  • They can ask you anything themselves: about late arrivals, booking taxis, tourist information…

Generate additional revenue

A simple way of showcasing your services.

  • Promote your services in the easiest way possible
  • Personalised online forms allow guests to easily book your services: room upgrade, breakfast, spa, taxi booking, etc.
  • Increase your number of direct bookings by sending special offers to your most loyal guests


Ultra simple management for your staff.

  • Messages sent automatically according to certain scenarios
  • Receive and deal with guest requests via the channel of your choice: email, app dedicated to staff, app’s messaging function
  • Set up pre-written responses
  • Integrated translation tool allows you to respond in a guest’s own language


Easy to track all interactions taking place.

  • All conversations and requests are recorded and can be consulted at all times on BackOffice
  • All message exchanges are listed in guest files
  • If a guest request is not dealt with on time an escalation system will notify a team member of your choice

Key points


Automated sending

No need for manual input. Text messages will be sent automatically on a daily basis to each group of guests concerned.



Be available to your guests at all times without being physically present. It is as easy for your guests to contact you as it would be to message a friend, no matter what device they are using.


No roaming charges

You can contact your guests even when they are not connected to the internet. Your international guests will especially appreciate this feature.



Promote your services and allow guests to book them in the simplest and most efficient way.



All exchanges are managed by the same platform, no matter what communication channel has been used (email, app, SMS etc). Alternate between channels to maximise your communication range.



Get in touch with your guests efficiently with a message open rate of nearly 97%.