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Send automated text messages

Exceptional and effortless customer service.

  • The data from your PMS determines the sending of texts (booking channel, rate, length of stay, language, etc.)
  • You can set up as many sending scenarios as necessary
  • No extra work from your team is required
  • If needed, you can also send messages to guests manually (instantly or with deferral)

Engage your guests in conversation

The ideal channel for all their requests.

  • Get in touch with your guests, no matter what device they have or what language they speak
  • Contact guests whose email address you do not have
  • Guests can reply to your text messages and start a new conversation with you
  • They can ask you anything themselves: about late arrivals, booking taxis, tourist information…
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Generate additional revenue

A simple way of showcasing your services.

  • Promote your services in the easiest way possible
  • Personalised online forms allow guests to easily book your services: room upgrade, breakfast, spa, taxi booking, etc.
  • Increase your number of direct bookings by sending special offers to your most loyal guests

Simplicity

Ultra simple management for your staff.

  • Messages sent automatically according to certain scenarios
  • Receive and deal with guest requests via the channel of your choice: email, app dedicated to staff, app’s messaging function
  • Set up pre-written responses
  • Integrated translation tool allows you to respond in a guest’s own language
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Traceability

Easy to track all interactions taking place.

  • All conversations and requests are recorded and can be consulted at all times on BackOffice
  • All message exchanges are listed in guest files
  • If a guest request is not dealt with on time an escalation system will notify a team member of your choice

Key points

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Automated sending

No need for manual input. Text messages will be sent automatically on a daily basis to each group of guests concerned.

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Availability

Be available to your guests at all times without being physically present. It is as easy for your guests to contact you as it would be to message a friend, no matter what device they are using.

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No roaming charges

You can contact your guests even when they are not connected to the internet. Your international guests will especially appreciate this feature.

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Upselling

Promote your services and allow guests to book them in the simplest and most efficient way.

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Centralisation

All exchanges are managed by the same platform, no matter what communication channel has been used (email, app, SMS etc). Alternate between channels to maximise your communication range.

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Notifications

Get in touch with your guests efficiently with a message open rate of nearly 97%.