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Offer a completely mobile guest journey

Your guests use their smartphones to open their room

  • Make the process of opening the room part of the digitised guest journey
  • Reduce physical contact between guests and staff members
  • Give your guests more control over their stay

Eliminate the difficulties associated with physical key cards

Digitisation to improve efficiency

  • Remove physical keys along with the bothersome procedures that come with their use (cleaning, replacements, encoding, exchange of a physical object)
  • Reduce costs (between 1 and 2€ per card)
  • Say goodbye to lost cards and malfunctions such as demagnetisation and wrong encoding etc.
  • Reduce your use of plastic (physical cars) and cardboard (card holder)

Facilitate access to the hotel room

Your guests have their room key, available at any time, on their smartphone

  • Customers will have access to a mobile key within seconds from your mobile app, which will function for their entire stay
  • Once retrieved, the key is accessible at any time, even when their smartphone is not connected to Wi-Fi
  • Give your regular guests the possibility to directly access their room
  • Manage more easily late arrivals
  • The key is automatically deactivated at the end of the guest’s stay

Automate the sending of keys to guests

Your guests can access their keys without any manual intervention from the hotel staff

  • You assign the room number to the guest in your PMS
  • An automatic notification is sent to the guest by email so that they can download their key
  • The key is updated should there be any changes to their information (room modification, delayed departure, etc…)
  • The message is personalised according to the guest’s arrival time, language, etc.

Summary of benefits

Guest security

Mobile keys are the safest type of key to use

Compatibility

LoungeUp interfaces with most international lock suppliers

100% mobile

Each step of the guest journey is digitised, and now the key is as well

Satisfaction

The less the guest has to wait, the happier they are. A mobile key contributes to the reduction of time spent checking-in

Experience

The mobile key is a differentiating element which contributes to the guest’s digital experience

Guest expectations

60% of travellers will choose a hotel which offers a digital check-in and mobile keys