Your hotel's virtual assistant

Use a modern, electronic version of the Duty Manager Book to replace your paper logbooks.
Your teams can easily share information and ensure that no important information is lost.
All information is updated in real time and is always accessible from a computer or smartphone.
With an unlimited number of logbooks, the tool adapts to your organisation and not the other way around.
Tick, pin, and edit the day's events, attach photos and attachments. You can even access past events, regardless of how long ago they were.

Use a flexible ticket management system to manage maintenance tasks, lost property, complaints, etc.
Track the progress of tickets so you don't miss any guest requests and assign them to members of your team. Leave instructions and comments for your colleagues.
Detect recurring problems and identify their sources more easily.
Whether your guest requests are made at the reception desk, by phone or via other elements of the LoungeUp platform, they are centralised in one place.
This saves time, avoids errors and keeps guests happy.

Each time a service is ordered via the guest portal or an online form(room service, spa, restaurant, etc.), each time check-in is completed, each time a problem is reported, etc., a ticket is automatically created in the defined logbook.

Never forget a request guest thanks to automatic connection between LoungeUp and Dmbook

Replace your paper checklists with flexible electronic checklists that can be shared with your team and receive notifications in case you forget something.
With the help of checklists, each member of your team is able to complete their tasks efficiently and without forgetting. This means there is less stress for teams and better service for guests.

To ensure that no task or event is missed, you can set reminders up to the minute. Whether it's taxis, wake-up calls or deliveries, your teams will no longer be caught by surprise and your guests will be all the more satisfied.

In addition to the logbook, Dmbook allows you to store your documents and procedures in a simple and easy to access intranet module.
Centralise your documents, files and links, ensuring that all team members have access to the same information without having to keep track of different versions.
With the e-signature document feature you can easily monitor the progress of your new recruits'training and ensure that all team members are aware of your procedures.

Easily track and share all the important information about your hotel.
Analyse your key performance indicators (KPIs) and monitor the progress of your objectives (TripAdvisor ranking, Net Promoter Score...).

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