Personalised demonstration

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Keep in constant contact with your guests

This year, LoungeUp will enable 7 million travellers to chat to their hotel.

  • Instant messaging (chat) featuring a real-time translation tool
  • Simplified response system with pre-programmed messages
  • Satisfaction surveys during the stay
  • Push notifications ensuring ultimate efficiency of communication
  • iBeacon support, allowing data to be personalised based on guest location (spa, restaurant, bar, lobby, etc.)

Increase revenues

62% of travellers would like to be able to use their smartphones to order services.*

  • Present your services or equally those of your partners (spa, restaurant, etc.), and make it possible for your guests to order, with just a few clicks
  • An interface offering complete personalisation
  • Content that adapts in correspondence with guest preferences


*MCD Study : Seeing returns

Keep your guests company during their visit

Your recommendations made accessible even outside the hotel

  • Practical information, tourist information, restaurants, events, etc.
  • Send or print personalised recommendations
  • An interactive menu that can be accessed offline

Useful information for your guests

Exceed their expectations

  • News kiosk (newspapers and magazines)
  • Weather forecasts
  • Live flight information
  • Social module enabling your guests to chat to each other

Dematerialise access to the room on your guests' smartphones

Remove all the problems that come with physical passes.

  • Reduce check-in time: the guest retrieves their key autonomously on their smartphone
  • Facilitate access to the room
  • Automate key management: the guest receives an automatic message with the link to retrieve their key
  • Facilitate late arrivals

The guide for all your events

The digital booklet of the event, only accessible by participants

  • Allow organisers to go beyond a simple paper programme
  • Agenda and programs with participant registrations
  • A tool for direct communication: chat, push-notifications, announcements…
  • Easy management for organisers without the involvement of the hotel or conference centre

Feature overview

Personalised content

Personalise content for guests based on guest profiles or geolocation to target your marketing actions more effectively.


All your content and recommendations accessible to your guests at any time, even when outside your establishment with no Internet connection (meaning no data roaming charges)

Guest data

Follow your guests’ usage of the application in real-time to find out what interests them and also measure the impact of your actions. Collect the important information you need (e-mail addresses, contact details, preferences, etc.)


The platform easily integrates with a wide range of hotel software: PMS, Booking engines, Channel Managers, CRM, …

Order management

Guest orders are directed to the appropriate team according to their subject. Possibility to program automatic responses. Alerts sent by e-mail, SMS or via a specially dedicated application.


A service available as an App (iOS and Android) and Webapp (without need for download, directly through your Wi-Fi), accessible to all your guests whether they are on a smartphone, tablet or PC.


Break the language barrier with an application that carries more than eight different languages. The instant messenger is integrated with a translation tool for your guests who speak neither English nor French.

Digital newsstand

Offer a wide selection of newspapers and magazines available for unlimited download during the stay, directly onto their mobile devices.

Interactive map

All your recommendations available on a map that can be accessed even offline, with the possibility of creating routes and selection filters (restaurants, tourist destinations, events, bars, etc.)