LoungeUp Guest Portal
Simplify your guests’ stay
Keep your guests informed, chat with them and sell them your services directly on their mobile phone, with or without download of the e-concierge service.
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Keep your guests informed, chat with them and sell them your services directly on their mobile phone, with or without download of the e-concierge service.
This year, LoungeUp will enable 7 million travellers to chat to their hotel.
"LoungeUp's app has allowed MMV to fully realize the customer journey before and during their stay, which is what we were looking for. The solution offers features which simplify both the customer journey and our teams, and streamline customer interactions via mobile channels. "
“ All the services offered to guests through the solution act equally as opportunities to be in contact with them, and even reinforce direct contact, including at reception. The tool in no way risks us losing human contact with our guests - indeed, quite the opposite. ”
62% of travellers would like to be able to use their smartphones to order services.*
*MCD Study : Seeing returns
" A functionality that I like is the emphasis on the hotel services. Guests can easily order their breakfast with one click, order a coffee, etc. It is superb, it is very interactive. "
Your recommendations made accessible even outside the hotel
"The LoungeUp app allows us to accompany our customers throughout their stay, even outside of the establishment because they can take us with them in their pocket! [...]
We can also guide guests in their discovery of the surroundings, all whilst being available on chat."
"This application is exactly what I had been looking for for a long time; it replaces all the paper guides we were having to produce and give out to guests, who would then often lose them."
Exceed their expectations
" LoungeUp is continuously evolving and striving to create new models, such as the digital newsstand that enables guests to read the newspapers and magazines they wish for free.
Not to mention an emailing service that enables us to give guests a personalised welcome, pre-check-in, or simply a quick way of finding the information they are looking for. "
Remove all the problems that come with physical passes.
"Mobile keys allow us to automate key management, but also to better manage guests who arrive late"
The digital booklet of the event, only accessible by participants
Personalise content for guests based on guest profiles or geolocation to target your marketing actions more effectively.
All your content and recommendations accessible to your guests at any time, even when outside your establishment with no Internet connection (meaning no data roaming charges)
Follow your guests’ usage of the application in real-time to find out what interests them and also measure the impact of your actions. Collect the important information you need (e-mail addresses, contact details, preferences, etc.)
The platform easily integrates with a wide range of hotel software: PMS, Booking engines, Channel Managers, CRM, …
Guest orders are directed to the appropriate team according to their subject. Possibility to program automatic responses. Alerts sent by e-mail, SMS or via a specially dedicated application.
A service available as an App (iOS and Android) and Webapp (without need for download, directly through your Wi-Fi), accessible to all your guests whether they are on a smartphone, tablet or PC.
Break the language barrier with an application that carries more than eight different languages. The instant messenger is integrated with a translation tool for your guests who speak neither English nor French.
Offer a wide selection of newspapers and magazines available for unlimited download during the stay, directly onto their mobile devices.
All your recommendations available on a map that can be accessed even offline, with the possibility of creating routes and selection filters (restaurants, tourist destinations, events, bars, etc.)