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Keep in constant contact with your guests

This year, LoungeUp will enable 7 million travellers to chat to their hotel.

  • Instant messaging (chat) featuring a real-time translation tool
  • Simplified response system with pre-programmed messages
  • Satisfaction surveys during the stay
  • Push notifications ensuring ultimate efficiency of communication
  • iBeacon support, allowing data to be personalised based on guest location (spa, restaurant, bar, lobby, etc.)

Increase revenues

62% of travellers would like to be able to use their smartphones to order services.*

  • Present your services or equally those of your partners (spa, restaurant, etc.), and make it possible for your guests to order, with just a few clicks
  • An interface offering complete personalisation
  • Content that adapts in correspondence with guest preferences

 

*MCD Study : Seeing returns

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Keep your guests company along their visit

Your recommendations made accessible even outside the hotel

  • Practical information, tourist information, restaurants, events, etc.
  • Send or print personalised recommendations
  • An interactive menu that can be accessed offline

Useful information for your guests

Exceed their expectations

  • News kiosk (newspapers and magazines)
  • Weather forecasts
  • Live flight information
  • Social module enabling your guests to chat to each other
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Feature overview

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Personalised content

Personalise the content you offer your guests in accordance with guest profiles or geolocation (using iBeacon) to target your marketing actions most effectively

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Offline

All your content and recommendations accessible to your guests at any time, even when outside your establishment with no Internet connection (meaning no data roaming charges)

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Guest data

Follow your guests’ usage of the application in real-time to find out what interests them and also measure the impact of your actions. Collect the important information you need (e-mail addresses, contact details, preferences, etc.)

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Integration

The platform easily integrates with a wide range of hotel software: PMS, Booking engines, Channel Managers, CRM, …

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Order management

Guest orders are directed to the appropriate team according to their subject. Possibility to program automatic responses. Alerts sent by e-mail, SMS or via a specially dedicated application.

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Multi-device

A service available as an App (iOS and Android) and Webapp (without need for download, directly through your Wi-Fi), accessible to all your guests whether they be on a smartphone, tablet or PC.

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Multilingual

Break the language barrier with an application that carries more than eight different languages. The instant messenger is integrated with a translation tool for your guests who speak neither English nor French.

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Digital newsstand

Offer a wide selection of newspapers and magazines available for unlimited download during the stay, directly onto their mobile devices.

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Interactive map

All your recommendations available on a map that can be accessed even offline, with the possibility of creating routes and selection filters (restaurants, tourist destinations, events, bars, etc.)