LoungeUp App
Simplify your guests’ stay
Keep your guests informed, chat with them and sell them your services directly on their mobile phone, with or without download of the e-concierge service.

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Keep your guests informed, chat with them and sell them your services directly on their mobile phone, with or without download of the e-concierge service.
This year, LoungeUp will enable 7 million travellers to chat to their hotel.
62% of travellers would like to be able to use their smartphones to order services.*
*MCD Study : Seeing returns
Your recommendations made accessible even outside the hotel
Exceed their expectations
The digital booklet of the event, only accessible by participants
Personalise content for guests based on guest profiles or geolocation to target your marketing actions more effectively.
All your content and recommendations accessible to your guests at any time, even when outside your establishment with no Internet connection (meaning no data roaming charges)
Follow your guests’ usage of the application in real-time to find out what interests them and also measure the impact of your actions. Collect the important information you need (e-mail addresses, contact details, preferences, etc.)
The platform easily integrates with a wide range of hotel software: PMS, Booking engines, Channel Managers, CRM, …
Guest orders are directed to the appropriate team according to their subject. Possibility to program automatic responses. Alerts sent by e-mail, SMS or via a specially dedicated application.
A service available as an App (iOS and Android) and Webapp (without need for download, directly through your Wi-Fi), accessible to all your guests whether they are on a smartphone, tablet or PC.
Break the language barrier with an application that carries more than eight different languages. The instant messenger is integrated with a translation tool for your guests who speak neither English nor French.
Offer a wide selection of newspapers and magazines available for unlimited download during the stay, directly onto their mobile devices.
All your recommendations available on a map that can be accessed even offline, with the possibility of creating routes and selection filters (restaurants, tourist destinations, events, bars, etc.)