Personalised demonstration

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LoungeUp Insight

Understand your guests better

Effectively personalise your communication

Guest data management

All your guest data, organised and stored in enriched and visual guest files

  • Guest identity, photo, social accounts
  • Stay history
  • Conversation history
  • Review history
  • Areas of interest
  • Advanced, recordable and exportable searches
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Send effective newsletters

Stay in touch after the stay. Build guest loyalty.

  • Create customised emailings
  • Take advantage of ultra-targeted segmentation
  • Celebrate the anniversaries of your guests’ stays
  • Create all your campaigns in as many languages as you want

A Guest Messaging Hub for easy communication

Centralise all your communication channels onto one screen. Optimise your teams’ reactivity.

  • Improved productivity
  • Optimised guest request management
  • Reduced response time
FIND OUT MORE ABOUT THE MESSAGING HUB

 

Personalised emails

Simplify and improve your guests’ experience.

  • Upsell during the pre-stay period (on average €10 per guest)
  • Online check-in before arrival
  • Post-stay satisfaction questionnaire
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Communicate via SMS

The simplest way to communicate with your guests

  • Send automated text messages (notify them when their room is ready, send a welcome message, reviews…)
  • Or manual text messages (answer a question, late arrival, taxi booking..)
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Monitor performances

Monitor your return on investment in real time

  • Your additional revenue generated
  • Your guests’ preferred content
  • Email response rate
  • Text message response rate

 

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Key functions

Increase revenues

Increase your additional revenues with pre-stay upselling. Each email sent generates between 1 and 4€ of additional revenue.

Automated sending

No need for manual input. Text messages will be sent automatically on a daily basis to each group of guests concerned.

Upselling

Promote your services and allow guests to book them in the simplest and most efficient way.

Simplification

A streamlined process for your guests: Easy check-in and check-out, inventory, digital legal forms and check-out forms pre-filled for your guests.

Personalisation

Personalise content and forms in a number of powerful ways based on guest profile and type of content.

Notifications

Get in touch with your guests efficiently with a message open rate of nearly 97%.

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