Personalised demonstration

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Guest data management


All your guest data, organised and stored in enriched and visual guest files

  • Guest identity, photo, social accounts
  • Stay history
  • Conversation history
  • Review history
  • Areas of interest
  • Advanced, recordable and exportable searches
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Guest Portal


Make your services and tourist recommendations readily accessible to guests.

  • All services available to book in just a few clicks (breakfast, room service, restaurant, spa…)
  • A chat tool to quickly answer questions
  • Your partner recommendations
  • Press, weather, flight information…
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Personalised emails


Simplify and improve your guests’ experience.

  • Upsell during the pre-stay period (on average €10 per guest)
  • Online check-in before arrival
  • Post-stay satisfaction questionnaire
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Communicate via SMS


The simplest way to communicate with your guests

  • Send automated text messages (notify them when their room is ready, send a welcome message, reviews…)
  • Or manual text messages (answer a question, late arrival, taxi booking..)
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Monitor performances


Monitor your return on investment in real time

  • Your additional revenue generated
  • The number of users on your app
  • Your guests’ preferred content
  • Email response rate
  • Text message response rate

 

Key functions

Increase revenues

Increase your additional revenues with pre-stay upselling. Each email sent generates between 1 and 4€ of additional revenue.

Simplification

A streamlined process for your guests: Easy check-in and check-out, inventory, digital legal forms and check-out forms pre-filled for your guests.

Personalisation

Personalise content and forms in a number of powerful ways based on guest profile and type of content.

Guest data

Collect qualified data on your guests before they even arrive. Guest files are automatically updated with their contact details, preferences, interests, etc.

Instant messaging

A robust messenger tool with translation and satisfaction survey capabilities. Featuring push notifications, SMS and pre-programmed messages.

Travel companion

Offer your guests an easy way to manage their account and reservations directly on their smartphones or tablets.