Personalised demonstration

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LoungeUp Enterprise

Take control of your guest relationship

Manage all your guest interactions on a single screen

Guest data management

All your guest data is organised and stored in enriched and visual guest files

  • Guest identity, photo, social networks
  • History of previous stays
  • History of exchanges via email, SMS and chat
  • History of reviews
  • Areas of interest
  • Advanced, recordable and exportable searches
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Guest Portal

Your services and tourist reccommendations readily accessible by your guests at all tiles.

  • All your services available to book in just a few clicks (breakfast, room service, restaurant, spa…)
  • A chat tool to quickly answer questions
  • Your partner reccommendations
  • Press, weather, flight information…
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Personalised emails

Accompany your guests. Make their arrival easier. Simplify their experience.

  • Upsell during the pre-stay period (up to €10 per guest)
  • Pre online check-in before arrival
  • Post-stay satisfaction questionnaire
More information

 

 

Communicate via SMS

The simplest way to communicate with your guests

  • Send automated text messages (notify them when their room is ready, send a welcome message, reviews…)
  • Or manual text messages (answer a question, late arrival, taxi booking..)
More information

 

Monitoring performances

Monitor the return on your investment in real time

  • Your additional revenue generated
  • The number of connections on your app
  • The prefered content of your guests
  • The response rate of your emails
  • The response rate of your text messages

 

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Key functions

Increase revenues

Increase your additional revenues with upselling pre-stay. Each e-mail sent generates between 1 and 4€ of additional revenue.

Simplification

A streamlined process for your guests: de-materialised check-in and check-out, inventory, police records and check-out forms filled out beforehand by your guests...

Personalisation

Complete personalisation of content, associated questionnaires and sending conditions (4 days before the stay, one day after, etc) in accordance with the type of guest (booking route, nationality, business/leisure, week/weekend, loyalty, open rate of previous emails, usage of the app, etc.).

Guest data

Collect qualified data on your guests, even before they arrive at your establishment. Your guest files are automatically updated with their contact details, preferences, centres of interest, etc.

Instant messaging

A direct messenger with a translation tool and satisfaction surveys. Communicate with your guests more efficiently with push notifications, SMS and pre-programmed messages.

Travel companion

Offer your loyal guests an easy way to manage their guest account and reservations directly from their mobile devices.  

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