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Guest Portal


Make your services and tourist recommendations readily accessible to guests.

  • All services available to book in just a few clicks (breakfast, room service, restaurant, spa…)
  • A chat tool to quickly answer questions
  • Your partner recommendations
  • Press, weather, flight information…
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Personalised emails


Simplify and improve your guests’ experience.

  • Upsell during the pre-stay period (on average €10 per guest)
  • Online check-in before arrival
  • Post-stay satisfaction questionnaire
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Communicate via SMS


The simplest way to communicate with your guests

  • Send automated text messages (notify them when their room is ready, send a welcome message, reviews…)
  • Or manual text messages (answer a question, late arrival, taxi booking..)
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Monitor performances


Monitor your return on investment in real time

  • Your additional revenue generated
  • The number of users on your app
  • Your guests’ preferred content
  • Email response rate
  • Text message response rate

Key functions

Upselling

Promote your services and allow guests to book them in the simplest and most efficient way.

Personalisation

Personalise content and forms in a number of powerful ways based on guest profile and type of content.

Notifications

Get in touch with your guests efficiently with a message open rate of nearly 97%.

Multilingual

Break the language barrier with an application that carries more than eight different languages. The instant messenger is integrated with a translation tool for your guests who speak neither English nor French.

Multi-device

A service available as an App (iOS and Android) and Webapp (without need for download, directly through your Wi-Fi), accessible to all your guests whether they are on a smartphone, tablet or PC.

Order management

Guest orders are directed to the appropriate team according to their subject. Possibility to program automatic responses. Alerts sent by e-mail, SMS or via a specially dedicated application.