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LoungeUp Communication

Easily support your guests

Welcome your guests, increase your turnover and stay in touch even after their stay

A Guest Messaging Hub for easy communication

Centralise all your communication channels onto one single screen. Optimise your teams’ reactivity.

  • Improved productivity
  • Optimised guest request management
  • Reduced response time
FIND OUT MORE ABOUT THE MESSAGING HUB

Personalised emails

Simplify and improve your guests’ experience.

  • Upsell during the pre-stay period (on average €10 per guest)
  • Online check-in before arrival
  • Post-stay satisfaction questionnaire
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Communicate via SMS

The simplest way to communicate with your guests

  • Send automated text messages (notify them when their room is ready, send a welcome message, reviews…)
  • Or manual text messages (answer a question, late arrival, taxi booking..)
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Ultra-simple interactions on WhatsApp.

The world’s most used messaging application to be enjoyed by your guests

  • Send informative messages (photos, files, links, …) to your WhatsApp-using guests
  • Enjoy the freedom of no character limit
  • Offer your guests instant support

Monitor performances

Monitor your return on investment in real time

  • Your additional revenue generated
  • Your guests’ preferred content
  • Email response rate
  • Text message response rate
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Key functions

Increase revenues

Increase your additional revenues with pre-stay upselling. Each email sent generates between 1 and 4€ of additional revenue.

Automated sending

No need for manual input. Text messages will be sent automatically on a daily basis to each group of guests concerned.

Centralisation

All exchanges are managed by the same platform, no matter what communication channel has been used (email, app, SMS etc). Alternate between channels to maximise your communication range.

Guest data

Collect qualified data on your guests before they even arrive. Guest files are automatically updated with their contact details, preferences, interests, etc.

Availability

Be available to your guests at all times without being physically present. It is as easy for your guests to contact you as it would be to message a friend, no matter what device they are using.

Modifiable

Campaigns that are created and modified extremely easily. Add and delete elements in just one click. Content can be modified at any time up until it is sent.

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