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LoungeUp enables you to provide information to a great number of people in a simple and easy manner. All your services and activities can be presented to and ordered by your guests at any time, without language constraint.
Animate your guests’ stay by sending them the activities agenda in real time, and offer all your personalised advice and recommendations on an easy-access platform. Collect qualified data on your guests (e-mail addresses, preferences, centres of interest, etc.), so as to enrich your customer files and target precise and effective marketing campaigns.
"LoungeUp allows us to save an enormous amount of time on administrative and repetitive formalities (sending emails before arrival, reminders…) and to focus on customer relations and our occupancy rate. The rate of emails opened pre-stay is around 90% which is extremely high.
We also use the solution for satisfaction questionnaires. We receive around a 50% return rate and the processing / analysis of the answers is much easier than via our old paper forms."
Boost your efficiency and facilitate your guest’s stay thanks to different tools offered by LoungeUp : Pre-checkin, inventory, technical issues, etc.
"LoungeUp's app has allowed MMV to fully realize the customer journey before and during their stay, which is what we were looking for. The solution offers features which simplify both the customer journey and our teams, and fluidify customer interactions via mobile channels. Upon reservation of their stay, customers can prepare their arrival thanks to pre-arrival forms and save time on arrival by doing an online check-in. During their stay, they can plan and book their spa treatments, learn about the services of our Hotel and Residence Club and sign up for activities on offer. At the end of their stay, the check-out process is simplified by paying their balance via the application. Thanks to the simplicity of back office and the flexibility of the LoungeUp team, the app is technically integrated with our app and our teams have already taken to it!"
"With LoungeUp, our guests are able to contact us at any time: to request a repair, organisation of transport, information on the resort, etc. The messaging module allows us to react extremely quickly.
Another important aspect is the way in which LoungeUp permits us to easily promote the different services that we offer. After each promotional campaign (happy hour at the restaurant, or a special offer on our treatment range at the spa), we measure an immediate increase of sales in these additional services.
Finally, thanks to the advanced configuration functionalities, we can automate sending of messages and give out the information at the right moment. This really improves our efficiency and is a great time-saver!"
"LoungeUp provides the best digital tools for tourist accommodations to enable them to accompany customers before, during and after their stay, with the view to personalize their holiday experiences to the fullest. MMV chose LoungeUp technology to develop the MMV Holiday Club app, launched last winter with the vision of becoming the companion for CLUB holidays in the mountains. Since its launch, nearly 4000 MMV customers have used the application."
Our solution is designed to facilitate your guest's stay: easy access to useful information, registration upon arrival and departure forms accessible directly from their smartphones, accident alerts, etc.
A service available as an App (iOS and Android) and Webapp (without need for download, directly through your Wi-Fi), accessible to all your guests whether they are on a smartphone, tablet or PC.
Content that changes depending on the season. Offer up-to-date tourist information adapted to the period.
Highlight your tourist recommendations on an interactive map that can be used without Internet connection. Keep your guests company even when outside your establishment.
Offer a wide selection of newspapers and magazines available for unlimited download during the stay, directly onto their mobile devices.
Boost your revenues by selling your services and activities. With order modules it becomes easy for clients to make reservations.
Highlight personalised content in correspondence with guest preferences and centres of interest, with no manual input necessary. Promote your activities, offers and services, coupled with push notifications for maximum visibility.
All your content and recommendations accessible to your guests at any time, even when outside your establishment with no Internet connection (meaning no data roaming charges)
A streamlined process for your guests: de-materialised check-in and check-out, inventory, police records and check-out forms filled out beforehand by your guests...