Luxury hotels

"The LoungeUp app allows us to accompany our customers throughout their stay, even outside of the establishment because they can take us with them in their pocket! [...]
We can also guide guests in their discovery of the surroundings, all whilst being available on chat."

"It is important for us to accompany our customers and to be available to them at all times. Our reception is in permanent contact with customers as a result of pre-stay emails and thanks to the chat function, we can respond to their questions whenever they need."

" Gracious service and availability are the magic words of our establishment. Our 5 star boutique hotel plays host to a cosmopolitan clientele.

Thanks to LoungeUp, no matter what language our guests speak, they can access our restaurant and spa services and make a booking with just a few clicks, directly from their mobile devices.

What’s more, they can also access our concierge recommendations, which are available online at any moment. This way, our guests can make the most of our beautiful surrounding areas too!"

" The Tiara Hotels & Resorts brand aims to combine a dynamic digital strategy with a level of service that goes beyond the norm, whilst at the same time ensuring availability, attention and discretion.

With the mobile application, we can give our most connected guests a digital and innovative experience. LoungeUp lets us be available to them at all times, whether they be physically in our hotels or not.

The BackOffice and how extremely easy it is to use means we can update the content in the application regularly.

The LoungeUp team is always readily available to help us. Continuous innovations are brought to the platform, allowing our mobile application to adapt constantly to technological changes. "

" We consider LoungeUp a true extension of our concierge in the guest’s pocket. It is a tool that enables us to offer them better service in a fast and interactive way.

All our guests carry smartphones, and it is essential that we adapt to the demands of this new modern traveller who desires this type of interaction.

LoungeUp will never replace the concierge, but it enables him to maintain a permanent link and continue relations with the guest even after the stay.

From a marketing perspective, the solution allows us also to ensure good visibility of in-house activities in a simple and efficient manner. "

" The guests find the solution 'nice, fun and innovative'. Tourists who do not speak French or English particularly appreciate being given a tool that removes the language barrier. "

" The LoungeUp application allows us to address the next generation, to show our historical heritage, to show that we have a strong history of customer care, hospitality, and food & beverage. But it also shows that everything we do here is done with the future in mind.

We rely on the strong history and the strong family history of this hotel, but we keep moving forward so that we keep up with modern times, and even sometimes anticipate future needs and requirements of tomorrow's travelers.

One of our fears before implementing LoungeUp was that we would lose the contact with our guests, so we had to create a 'first contact point' by using the Loungeup app.

It allows us to resume the communication by creating a new type of contact, which was proven to be very important. The concept of contact with the guests is very important to LoungeUp and that is what reassured us.

Developments in CRM are exciting to us as the hotelier, as it is great to know which services most interest our guests. Using this information we are able to develop quality services, catering to their own particular expectations. "

" We are pleased with the LoungeUp eConcierge system providing information to our guests. With Beacon technology, we will be able to engage our guests by pushing relevant offers to their smartphones. Through the ordering service, our F&B revenue has increased significantly. Overall, the app is fast and easy to use. "

" Being completely accessible to our clients to ensure they enjoy their stay is part of our DNA, it's the Barrière spirit.

Our Barriere Hotels app, developed with LoungeUp technology, means that we are available to our clients at every stage of their stay.

We are also showcasing all of our offers and producing additional sales on our other products, all whilst facilitating communication with foreign guests.

In close collaboration with the LoungeUp team, we have set up a module that allows our clients, who are event organisers, to publish their own content in our app.

This new service further reinforces the quality of our seminar and conference offers. "