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The LoungeUp platform enables hotel chains to create an application that will be a true travel companion, allowing guests to book, prepare and make the most out of their stay.
Your booking engine and loyalty programme will be integrated into the chain’s application. Furthermore, guests who have already booked will be able to proceed straight into the application upon check-in, where they can consult and book your services and also interact directly with the hotel.
By design, the LoungeUp solutions can be implemented extremely quickly on hundreds of hotels at once, allowing the head teams to manage the systems whilst leaving the individual establishments some autonomy.
Finally, the hotel chain app is a real opportunity to boost knowledge of the brand, to maximise the network effect between each of the establishments and to centralise guest data, so as to be able to personalise your guest’s next stay.
"We chose LoungeUp because it presented a solution that could fit with our strategic vision centered around the guest experience and also centered around the guest journey.
Feedback is very positive, on both the e-Concierge and the stay emails. Notably the e-Concierge allows foreign guests, for example, to limit the language barrier and to have a certain amount of tourist information in a minimum of time, and the stay emails allow hotels to generate additional turnover thanks to the services that are pushed by the solution."
A mobile application in the brand and colours of your chain with all of your services featured (next stay booking, loyalty account, etc.)
The platform is easy to implement on each of the hotels in the chain. Models of configuration designed to adapt to all types of establishment.
Facilitated management of all of the hotels, directed by both the head teams and individual establishments. A dashboard possible to view in a collective mode or by establishment.
Automatic qualified data collection for your guest files: contact details, e-mail addresses, preferences, centres of interest, user statistics, requests, orders… Make the most of this information in your next targeted marketing campaigns.
Personalise the content you offer your guests in accordance with centres of interest or activity in your hotel (spa, restaurant, fitness, etc.), and better target your marketing actions.
Personalised monitoring is carried out by the LoungeUp teams, with a dedicated contact point available at all times to assist you.
Integration of the guest’s account, so they can manage reservations, orders and invoices easily. Generate inscriptions by showcasing your programme to guests who are not yet members.
Offer your loyal guests an easy way to manage their guest account and reservations directly from their mobile devices.
Simply integrate your existing booking system into the application, enabling your guests to book their next stay (here tonight, an extra night, last minute, etc.).