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đ LATEST ARTICLES đ Marriott International Commits to Continued Innovation in Hotel Guest-facing Technologies – Hotel Technology News Launched in February, the Marriott Bonvoy app is designed to make it even easier for people to search and book hotels across Marriottâs portfolio of 6,700 participating hotels across 30 brands in 130 countries, engage in mobile…
“Gathering together to exchange ideas and succeed” 30th – 7th November, Maurice From November 30 to December 7, 2019, tourism professionals will gather in the Republic of Mauritius to exchange experiences, values, strengths and ambitions. The themes will depend on professional news and will be indicated to participants 1 month before the UNIVERSITIES, allowing them…
The increasing customer expectation for personalisation pervades the hospitality industry. Customers expect marketers to tailor services to their wants and needs, and seek individualisation at every touchpoint. This increasing expectation and the change in consumer behaviour means hotels are often falling behind. According to a recent study by Qubit, personalisation would significantly increase an establishmentâs…
đ LAST ARTICLESÂ đ Ten Golden Rules to Improve Guest Experience with SMS– HospitalityNet Why and how you should integrate SMS to your hotel’s guest engagement strategy. SMS is one of the most popular communication channels and by far the fastest one. It would seem only logical, therefore, that highly-personnalised service providers like hotels…
WHY YOU SHOULD INTEGRATE SMS IN YOUR HOTEL’S ENGAGEMENT STRATEGY by Mathieu Pollet INTRODUCTION SMS is one of the most personal communication channels and by far the fastest one. It would seem only logical, therefore, that highly-personalised service providers like hotels would use this type of communication to ensure their guests have a great stay.…
  TRENDS  Hotel Guests Want Curated Recommendations, Amenities – Not Robot Concierges – Phocuswire Consumers are seeking personalization at all stages of traveler journey, including during stays at hotels, where they increasingly want recommendations and in-room amenities curated to their liking. Industry Report: Innovation Strategy in Practice – Hospitality Net How do global hospitality…
  PRE-STAY  Profiting From Prearrival – Hotel Online Every hotelier knows that tech-enabled personalization is crucial to the future success of oneâs brand. In reality, though, these customized experiences are very difficult to put in place, often requiring complex software integrations, significant CapEx and a fully trained team â both at the supervisor and…
StĂ©phanie Batten, General Director – SISTERHOTELS Group“` HĂŽtel Bassano WHY LOUNGEUP? “LoungeUp has allowed us to set up a complete guest journey which starts from the very moment of reservation until after their stay. LoungeUp has also allowed us to put in place additional sales, to capture guests who come via OTA’s then to…
â 5 minute read â 3 benefits of turning digital for your hotel The hotel registration form or âindividual police formâ is a document that attests the identity of a person who has stayed in tourist accommodation (hotel, residence, bed and breakfast, campsite, âŠ) or in furnished accommodation rented to holidaymakers. IS THIS COMPULSORY? In several…
Serge Topolanski, Co-founder – 1er Etage 1er Etage Sopi WHY LOUNGEUP? In 2015, when we met LoungeUp at Equip’Hotel trade show, I was looking for an App type solution to communicate with my guests. I fell straightaway on the right product, we quickly started talking, and embarked on the adventure. We have two main uses.…
Ten golden rules on SMS to improve the guest experience
Police registration forms: administrative nightmare or a commercial opportunity?
Checklist for choosing your hotel software
Transform the hotel stay into an âexperienceâ
The keys to an ultra-personalised stay
The importance of the social aspect in your clientâs experience
What software do I choose for my hotel? 1/2
The Importance of Text Messaging in the Hospitality Industry