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📎 LATEST ARTICLES 📎 Designing A Hotel With Technology At Its Heart – HospitalityNet Thourghout the last 10+ years, there has been a new type of hotel emerge. A hotel that brings forward the idea of “Affordable Luxury”. In fact, that very statement was coined by the innovative hotel chain CitizenM. Since CitizenM burst…
📎 LATEST ARTICLES 📎 Hotel CRM, The Customer Relationship Management Tool Par Excellence – Blog CRM software does exactly what it promises to do: manage customer relations. It is sometimes (wrongly) regarded as a simple emailing tool, or as a solution for managing business proposals. In actuality, it is a combination of tools and connections…
Playa Montroig Camping Resort calls on LoungeUp to digitise its customer relations The LoungeUp platform has developed a solution dedicated to the outdoor accommodation industry: Tipiz. This platform helps campsites to enhance customer experience and facilitate the daily life of campsite teams. The Playa Montroig Resort in Spain has decided to use this solution to…
CRM (Customer Relationship Management) software does exactly what it promises to do: manage customer relations. It is sometimes (wrongly) regarded as a simple emailing tool, or as a solution for managing business proposals. In actuality, it is a combination of tools and connections which manage all of the hotel’s interactions with each guest through different…
📎 LATEST ARTICLES 📎 Hotels With Cool Tech For the Business Traveler – TechRepublic These brands offer helpful tools and gadgets for a smooth-running stay for guests. You’d rather be home. You’re exhausted. You need to be on your game. It’s a business trip. Thanks to the infusion of helpful tech into hotels across the…
BEFORE ARRIVAL A hotel experience begins well before a guest arrives in their room. Unfortunately for guests at many hotels it begins with a standard, purely administrative booking confirmation sent by the Property Management System (PMS). This first contact is sometimes even the only communication a guest will receive before their arrival. This is the…
To personalise a customer experience is to deliver the right message or offer the right service at the right time in the customer journey. With the help of a tool to manage customer databases and an automatic messaging platform, these campsites contact their customers at key touchpoints throughout their holiday experience. #1: FACILITATING CUSTOMER…
📎 LATEST ARTICLES 📎 How Smart Tech is Reshaping Hotels – Hotel Designs. With technology being a catalyst in the competitive arena of hospitality, hoteliers are focusing on offering guests a unique experience that attracts them toward their services. The hotel industry has changed over the years. Mapping the Hotel Guest Journey –…
A traveller’s journey consists of a number of points of contact, each representing an opportunity for the hotelier to create a relationship with their guest. At each stage of the guest journey amongst the vast offer of travel tech, you can find: The tools used by the guest whilst travelling The tools used by the…
Innovative solutions to increase your revenue. November 28, Madrid FREE EVENT FOR HOTELIERS During this half-day, we will show you how to increase your hotel revenue and improve your overall hotel and guest management. THE DIGITAL GOLDEN KEY: INNOVATIVE SOLUTIONS TO INCREASE A HOTEL INCOME Program: 🕘 9:00 REGISTRATION 🕤 9:35 GET 20…
Ten golden rules on SMS to improve the guest experience
Police registration forms: administrative nightmare or a commercial opportunity?
Checklist for choosing your hotel software
Transform the hotel stay into an “experience”
The keys to an ultra-personalised stay
The importance of the social aspect in your client’s experience
What software do I choose for my hotel? 1/2
The Importance of Text Messaging in the Hospitality Industry