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This month, the balance between automation and personal touch, Accor’s connected rooms, our top 3 smart in-room technology, and are concierges endangered by apps? Finding The Right Balance: Three Ways That Hotels Can Automate Without Losing Their Personal Touch (Hospitalitynet) Global peer to peer rental giant AirBnB recently earned the top spot on…
— 5 min read — Despite living in an increasingly millennial world, technology for the sake of technology can often be frustrating and futile. However, with guests open to discovering new technologies in hotels to help simplify and get the most out of their stay, it is more important than ever to provide that wow…
This month, how CRM can help you to create an unforgettable guest experience, Hilton’s aim to personalize bedrooms with technology and our guide on hotel software. The power of CRM in creating an unforgettable guest experience (eHotelier) While customer relationship management (CRM) is a term that encompasses both human interaction and software, some references…
— 6 min read — Nowadays the day-to-day management of a hotel cannot be done without the help of IT solutions. However, there are so many softwares available on the market that it is becoming increasingly difficult to differentiate between each one and their different functions. What’s more, these software are all constantly evolving…
If You Don’t Give Guests What They Want They’ll Go Elsewhere (Hotel News Resource) How hoteliers can increase revenue & satisfaction by giving guests what they want when they want it. The hotel shopping model is changing. We see it in the growth of vacation rental sites like Airbnb and HomeAway. We see it…
— 6 min read — Nowadays the day-to-day management of a hotel cannot be done without the help of IT solutions. However, there are so many softwares available on the market that it is becoming increasingly difficult to differentiate between each one and their different functions. What’s more, these software are all constantly evolving…
Thinking Outside of the Trip: Enhancing the Customer Journey from Start to Finish (Applied Predictive Technologies) Customer experience is critical – so critical, in fact, that customers who had the best past customer experiences spend 140% more compared to those who had the poorest experiences. In the travel industry, customer experience has traditionally focused on…
— 2 min read — J.D. Power have recently released a new guest satisfaction study of the hotel industry which focuses on seven key factors to determine overall guest satisfaction: reservation; check-in/check-out; rooms; food & beverage; services; facilities; and cost & fees. What is clear from the results is that the hotels that have…
STR and Goole find string correlation between searches and hotel bookings (ehotelier) A joint study by STR and Google focusing on two major hotel markets shows search engine volumes correlate with increased hotel demand. Higher Google search volumes are strongly correlated with higher hotel demand levels, according to an analysis from STR and Google. Read…
Airbnb launching premium service to compete with luxury hotels (Independant) Airbnb is close to launching a new service that will match guests with quality-inspected home and apartments rentals. The product is intended to attract higher-paying travellers who have yet to use Airbnb because they prefer the amenities guaranteed by fancy hotels. Read the article…