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DIGITALISATION 6 Ways AccorHotels is Transforming its Digital Strategy – Hotel News Now Maud Bailly, AccorHotels’ chief digital officer, explained the six ways the French hotel company is transforming its digital offering to better serve guests and ultimately to take share away from OTAs. BLOG Checklist for choosing your hotel…
— 7 minute read — Here are 7 important criteria to help you choose a software that won’t cause regret. These points should be verified with the publishers of the software that interests you, to make sure that the solution will correspond to your needs. For examples of solutions and a general overview of technological offers…
This month, single guest profiles as the key to hotel operations technology, Transforming the hotel stay into an Experience and Jogging routes from the hotel for sporty guests. Digital news Why Offering Local Tours and Activities is a Huge Revenue Opportunity For Hotels (PhocusWire) Offering local tours and activities is a multibillion-dollar business, with the online travel agencies having…
This month, data – the most valuable currency in hospitality, trends and predictions for travel & hospitality and the future of Amazon in travel Digital news Data, data and more data – the most valuable currency in hospitality (PhocusWire) With massive amounts of data now available to hotels, it’s safe to say that all future technologies…
— 5 minute read — We hear it everywhere, the ‘customer experience’ is a hot topic, and even more so in tourism. And for good reason, investing in the experience could increase profits and customer loyalty. WHAT IS THE CUSTOMER EXPERIENCE? In general In all sectors, the term ‘customer experience’ refers to the series…
This month, A single view of your guest data, the new era of digital marketing and hospitality CEOs discuss demand, disruptors and data. Digital news Creating And Managing a Single View of the Guest With Data (Lodging) Not long ago, the only data that resorts collected were guest’s names and emails. Today the…
Press Release LoungeUp is providing the Hostellerie de Levernois with the “Runnin’City’s” running routes, for sporty guests who would like to explore the surrounding areas. « The LoungeUp App allows us to accompany our customers at every moment during their stay, even outside the establishment as they take us with them in their pocket! Now we…
Press Release The ‘Holiday companion’ app of the Mmv Group allows each holiday-maker to access a certain number of services before or during their stay. Starting this winter, both before and during their stay, holiday-makers can now reserve a spa treatment or book access to the spa’s equipment, as well as choosing the time…
Press Release For the past three months, they have benefited from the services of LoungeUp, which is dedicated to the hotel industry to make their guests’ stay more fluid and personal. « The LoungeUp tools simplify the work of our teams and allow us to meet and exceed the needs of our customers. They have…
Press Release LoungeUp and Stardekk are officially launching their connectors. The common objective is to simplify processes for the users of both softwares LoungeUp and Cubilis, Stardekk’s channel manager. “One of our main goals is that hotel staff can focus on the guest experience with as little administration as possible.” Vincent Goemaere, CEO of…
Ten golden rules on SMS to improve the guest experience
Police registration forms: administrative nightmare or a commercial opportunity?
Checklist for choosing your hotel software
Transform the hotel stay into an “experience”
The keys to an ultra-personalised stay
The importance of the social aspect in your client’s experience
What software do I choose for my hotel? 1/2
The Importance of Text Messaging in the Hospitality Industry