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This month, A single view of your guest data, the new era of digital marketing and hospitality CEOs discuss demand, disruptors and data. Digital news Creating And Managing a Single View of the Guest With Data (Lodging) Not long ago, the only data that resorts collected were guest’s names and emails. Today the…
Press Release LoungeUp is providing the Hostellerie de Levernois with the “Runnin’City’s” running routes, for sporty guests who would like to explore the surrounding areas. « The LoungeUp App allows us to accompany our customers at every moment during their stay, even outside the establishment as they take us with them in their pocket! Now we…
Press Release The ‘Holiday companion’ app of the Mmv Group allows each holiday-maker to access a certain number of services before or during their stay. Starting this winter, both before and during their stay, holiday-makers can now reserve a spa treatment or book access to the spa’s equipment, as well as choosing the time…
Press Release For the past three months, they have benefited from the services of LoungeUp, which is dedicated to the hotel industry to make their guests’ stay more fluid and personal. « The LoungeUp tools simplify the work of our teams and allow us to meet and exceed the needs of our customers. They have…
Press Release LoungeUp and Stardekk are officially launching their connectors. The common objective is to simplify processes for the users of both softwares LoungeUp and Cubilis, Stardekk’s channel manager. “One of our main goals is that hotel staff can focus on the guest experience with as little administration as possible.” Vincent Goemaere, CEO of…
Press Release LoungeUp, the market leader in digital CRM solutions for tourist accommodation establishments, is adding a new product to its existing suite: LoungeUp SMS. “The aim is simple: allow for a simple and efficient exchange between hotels and their guests, while maximising the hotel’s revenue and collecting data to enrich their guest files and…
“Why your customers choose you and how to make this easier for them?” 12/07/18 – Paris 12 “When Airbnb announced that its main competitor would be Netflix, we knew that we were in a new era. A Startup and Airbnb will share their marketing vision and customer acquisition strategies. You will leave with…
This month, 15 mind-blowing stats about digital trends in travel and hospitality, Marriott thinks it can win the home-sharing game and the keys to an ultra-personalised stay. Digital news 15 Mind-Blowing Stats About Digital Trends In Travel And Hospitality (CMO) For travel and hospitality brands, providing superb experiences starts long before their…
-5 minutes to read- Personalisation in the hospitality industry is by no means a new subject, however, travellers have constantly evolving expectations, and for hotels to keep up, the industry needs to be able to offer more than just personalisation; leading to ultra-personalisation. What is “Ultra-personalisation”? Personalisation has already been around for quite a…
This month, Are you selling rooms or experiences?, TripAdvisor Sponsored Placements and 7 examples of content marketing campaigns. Digital news Is Your Hotel Selling Rooms or Experiences? (Travel Tripper) Selling “experiences” is the key to influencing potential guests when they first consider taking a trip. When travelers are looking for early inspiration, they’re not…
Ten golden rules on SMS to improve the guest experience
Police registration forms: administrative nightmare or a commercial opportunity?
Checklist for choosing your hotel software
Transform the hotel stay into an “experience”
The keys to an ultra-personalised stay
The importance of the social aspect in your client’s experience
What software do I choose for my hotel? 1/2
The Importance of Text Messaging in the Hospitality Industry