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📎 LATEST ARTICLES 📎 How to Make Customer Interactions Contactless Without Dehumanising Client Relations – Blog More than ever, the time is ripe for digitalisation. Even the most traditional hotels are gradually equipping themselves with technology so that they’ll be able to reopen and offer guests a secure, contact-free experience. But, by making interactions and…
More than ever, the time is ripe for digitalisation. Even the most traditional hotels are gradually equipping themselves with technology so that they’ll be able to reopen and offer guests a secure, contact-free experience. But, by making interactions and processes completely contactless, aren’t we starting to dehumanise the relationship and lose touch with our guests?…
📎 LATEST ARTICLES 📎 Booking CEO In the Letter To Employees: “It is Going To Get Worse Before It Gets Better” – Idaho Reporter Booking Holdings one of the largest online travel agencies (OTA) and second biggest in U.S. market after Expedia, is taking the measures to save cash during the travel meltdown caused…
The continuing concerns that many hoteliers and marketing managers have about their online reputations are more than justified. There are very few businesses today that can afford not to be seen digitally. Consumers allow themselves to be influenced by the opinions shared by anonymous users, a trend that took a long time to develop, but…
📎 LATEST ARTICLES 📎 Designing A Hotel With Technology At Its Heart – HospitalityNet Thourghout the last 10+ years, there has been a new type of hotel emerge. A hotel that brings forward the idea of “Affordable Luxury”. In fact, that very statement was coined by the innovative hotel chain CitizenM. Since CitizenM burst…
📎 LATEST ARTICLES 📎 Hotel CRM, The Customer Relationship Management Tool Par Excellence – Blog CRM software does exactly what it promises to do: manage customer relations. It is sometimes (wrongly) regarded as a simple emailing tool, or as a solution for managing business proposals. In actuality, it is a combination of tools and connections…
Playa Montroig Camping Resort calls on LoungeUp to digitise its customer relations The LoungeUp platform has developed a solution dedicated to the outdoor accommodation industry: Tipiz. This platform helps campsites to enhance customer experience and facilitate the daily life of campsite teams. The Playa Montroig Resort in Spain has decided to use this solution to…
CRM (Customer Relationship Management) software does exactly what it promises to do: manage customer relations. It is sometimes (wrongly) regarded as a simple emailing tool, or as a solution for managing business proposals. In actuality, it is a combination of tools and connections which manage all of the hotel’s interactions with each guest through different…
📎 LATEST ARTICLES 📎 Hotels With Cool Tech For the Business Traveler – TechRepublic These brands offer helpful tools and gadgets for a smooth-running stay for guests. You’d rather be home. You’re exhausted. You need to be on your game. It’s a business trip. Thanks to the infusion of helpful tech into hotels across the…
BEFORE ARRIVAL A hotel experience begins well before a guest arrives in their room. Unfortunately for guests at many hotels it begins with a standard, purely administrative booking confirmation sent by the Property Management System (PMS). This first contact is sometimes even the only communication a guest will receive before their arrival. This is the…
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Checklist for choosing your hotel software
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The keys to an ultra-personalised stay
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The Importance of Text Messaging in the Hospitality Industry