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To personalise a customer experience is to deliver the right message or offer the right service at the right time in the customer journey. With the help of a tool to manage customer databases and an automatic messaging platform, these campsites contact their customers at key touchpoints throughout their holiday experience. #1: FACILITATING CUSTOMER…
📎 LATEST ARTICLES 📎 How Smart Tech is Reshaping Hotels – Hotel Designs. With technology being a catalyst in the competitive arena of hospitality, hoteliers are focusing on offering guests a unique experience that attracts them toward their services. The hotel industry has changed over the years. Mapping the Hotel Guest Journey –…
A traveller’s journey consists of a number of points of contact, each representing an opportunity for the hotelier to create a relationship with their guest. At each stage of the guest journey amongst the vast offer of travel tech, you can find: The tools used by the guest whilst travelling The tools used by the…
Innovative solutions to increase your revenue. November 28, Madrid FREE EVENT FOR HOTELIERS During this half-day, we will show you how to increase your hotel revenue and improve your overall hotel and guest management. THE DIGITAL GOLDEN KEY: INNOVATIVE SOLUTIONS TO INCREASE A HOTEL INCOME Program: 🕘 9:00 REGISTRATION 🕤 9:35 GET 20…
“The 100% Hospitality and food industry orientated Digital & Tech exhibition” 16th – 17th March 2020, Paris NEW DATES 29th – 30th June 2020, Paris The 100% Hospitality and food industry orientated Digital & Tech exhibition 🛎️🍽️ Food Hotel Tech is the ideal place for hotel and restaurant professionals to meet and exchange ideas and…
“International Tourism exhibition” 22 – 26 January 2020, Madrid Organised by the IFEMA, FITUR takes place over a 5 day period and welcomes professionals from the tourism industry, interested in the latest industry trends, and the general public, who wish to learn first hand about the destinations on offer. During the first three days, the…
A mobile application is an excellent way to guide your guests during their stay and even before their arrival. By equipping your rooms with tablets with the app pre-installed, you guarantee maximum usage and visibility. WHAT IS A GUEST PORTAL FOR? YOUR GUESTS CAN ORDER OTHER SERVICES MORE EASILY By giving your guests a way…
📎 THE LATEST ARTICLES 📎 Spain ‘to suffer 500 hotel closures’ due to Thomas Cook failure – Travel Weekly As many as 1.3 million holidaymakers will be unable to fly into Spanish destinations this autumn and winter due to the Thomas Cook collapse. This will result in at least 500 hotels being shut down, generating…
📎 LATEST ARTICLES 📎 Airbnb Acquires Urbandoor To Capitalize on Business Travelers – Tophotelnews Airbnb has slowly and steadily disrupted the hospitality market, to the point where it has started to concern some major hotel companies. One area where traditional hotels have continued to dominate, however, is with business travelers. Airbnb is working to change that,…
“The 1st Digital & Tech exhibition 100% about Hospitality-Food Industry in Nice” 5th – 6th November 2019, Nice 1st international exhibition for digital & technological innovations 100% Hospitality-Food Industry. After three versions of the exhibition in Paris (2017, 2018 and March 2019), Food Hotel Tech is interested in the Mediterranean basin by launching its first…
Ten golden rules on SMS to improve the guest experience
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Checklist for choosing your hotel software
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The keys to an ultra-personalised stay
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The Importance of Text Messaging in the Hospitality Industry