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Hospitality & Technology Press Review #June

  Booking dominates leads for hotels in key European markets (tnooz) Interesting data released this week that shows the dominance of Booking as a source for hotel bookings in a number of European countries. In each of the five markets —UK, France, Germany, Spain and Russia— the Priceline Group-owned hotel booking site has pretty much…

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The Importance of Text Messaging in the Hospitality Industry

It feels like text messaging has been around since the dawn of time. In fact, the first text message was sent in 1992, from Neil Papworth wishing Richard Jarvis “Merry Christmas” 1. It was written on a computer because mobile telephones did not yet have keyboards that made it possible to write messages 2. Although initial take…

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Hospitality & Technology Press Review #May

5 ways to boost direct bookings for small hotels (Software Advice) In the hotel room booking wars, online travel agencies (OTAs) seem to be giving up a little ground, and it’s a great opportunity for small, boutique and independant hotels. Hotels that sell through OTAs must pay a commission, so direct bookings mean higher profit…

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The end of roaming charges in Europe

As of June 15 2017, the end of EU roaming charges will mean that travelling within Europe will become even easier. Gone will be the days of dreading your phone bill after having spent a week using your 3G to navigate around an unknown city. This will be a great achievement for the European Parliament, which…

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Hospitality & Technology Press Review #April

Hilton now offers digital room keys at 1,000 properties (Successful Meetings) Guests can now unlock their rooms using their smartphones at 1,000 Hilton hotels around the world. Read the article Lire la version traduite   How online reviews can make or brake your business (Frederic Gonzalo) I have written many times about the importance of…

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Three major hospitality trends to look out for in 2017

2017 being in full swing, we have put together a summary of the three major trends that are set to have an impact on the world of hospitality this year and how you can best tap into them. 1. IT IS BECOMING INCREASINGLY ESSENTIAL FOR THE GUEST EXPERIENCE TO BE MADE SMOOTHER AND EASIER In…

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Seminars and Conferences : What’s New For 2017?

MICE (Meetings, Incentives, Conferencing, Exhibitions) is an extremely lucrative industry. A significant portion of it is made up of event planners, however, the hotels and conference centres which host these events play an equally important role. In 2017, smartphone and Internet technology have surpassed being a novelty and are instead an integral and established pillar…

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What to Do with Your Guest’s Email Addresses?

No one can deny the importance of engaging with your hotel guests, and emailing is an indispensable tool to achieve this closer relationship. If you’ve read our last blog post you’ll already know the best ways to secure these important addresses. However, now that you have them, what should you do with them? We here…

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EquipHotel 2016: What to expect

EquipHotel is a trade show that takes place every two years in Paris, designed for professionals from the hospitality and catering industries. Created more than 50 years ago, today it attracts around 110,000 visitors and 1,600 exhibitors. Businesses come from all over the world to present their products and services, with hotels and caterers coming…

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5 ways to get your guests’ email addresses

There’s no doubt about it: getting your guest’s email addresses is important. They make up an essential element of your guest files, enabling you to contact them after departure to suggest they return again soon – and, even better, not via a third-party travel agency. It’s no wonder OTAs are so reluctant to give them up. But what if we told you that each…