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LoungeUp Success Stories: Playa Montroig Camping Resort

Playa Montroig Camping Resort calls on LoungeUp to digitise its customer relations The LoungeUp platform has developed a solution dedicated to the outdoor accommodation industry: Tipiz. This platform helps campsites to enhance customer experience and facilitate the daily life of campsite teams. The Playa Montroig Resort in Spain has decided to use this solution to…

Hotel CRM, the customer relationship management tool par excellence

CRM (Customer Relationship Management) software does exactly what it promises to do: manage customer relations. It is sometimes (wrongly) regarded as a simple emailing tool, or as a solution for managing business proposals.  In actuality, it is a combination of tools and connections which manage all of the hotel’s interactions with each guest through different…

Touchpoints not to miss during a guest’s stay

BEFORE ARRIVAL A hotel experience begins well before a guest arrives in their room. Unfortunately for guests at many hotels it begins with a standard, purely administrative booking confirmation sent by the Property Management System (PMS). This first contact is sometimes even the only communication a guest will receive before their arrival. This is the…

Mapping the Hotel Guest Journey

A traveller’s journey consists of a number of points of contact, each representing an opportunity for the hotelier to create a relationship with their guest.  At each stage of the guest journey amongst the vast offer of travel tech, you can find: The tools used by the guest whilst travelling The tools used by the…

The Power of Personalisation

The increasing customer expectation for personalisation pervades the hospitality industry. Customers expect marketers to tailor services to their wants and needs, and seek individualisation at every touchpoint. This increasing expectation and the change in consumer behaviour means hotels are often falling behind.  According to a recent study by Qubit, personalisation would significantly increase an establishment’s…

[STUDY] Ten Golden Rules on SMS To Improve the Guest Experience

WHY YOU SHOULD INTEGRATE SMS IN YOUR HOTEL’S ENGAGEMENT STRATEGY by Mathieu Pollet   INTRODUCTION SMS is one of the most personal communication channels and by far the fastest one. It would seem only logical, therefore, that highly-personalised service providers like hotels would use this type of communication to ensure their guests have a great stay.…

Press Review Hospitality & Technology #February2020

📎 LATEST ARTICLES 📎 Hotel CRM, The Customer Relationship Management Tool Par Excellence – Blog CRM software does exactly what it promises to do: manage customer relations. It is sometimes (wrongly) regarded as a simple emailing tool, or as a solution for managing business proposals. In actuality, it is a combination of tools and connections…

Press Review Hospitality & Technology #January2020

📎 LATEST ARTICLES 📎 Hotels With Cool Tech For the Business Traveler – TechRepublic These brands offer helpful tools and gadgets for a smooth-running stay for guests. You’d rather be home. You’re exhausted. You need to be on your game. It’s a business trip. Thanks to the infusion of helpful tech into hotels across the…

Press Review Hospitality & Technology #December2019

📎 LATEST ARTICLES 📎   How Smart Tech is Reshaping Hotels – Hotel Designs. With technology being a catalyst in the competitive arena of hospitality, hoteliers are focusing on offering guests a unique experience that attracts them toward their services. The hotel industry has changed over the years.   Mapping the Hotel Guest Journey –…

Event: Conference – The Digital Golden Key [Madrid]

Innovative solutions to increase your revenue. November 28, Madrid FREE EVENT FOR HOTELIERS   During this half-day, we will show you how to increase your hotel revenue and improve your overall hotel and guest management. THE DIGITAL GOLDEN KEY: INNOVATIVE SOLUTIONS TO INCREASE A HOTEL INCOME   Program: 🕘 9:00 REGISTRATION   🕤 9:35 GET 20…

Event: FOOD HOTEL TECH [Paris]

“The 100% Hospitality and food industry orientated Digital & Tech exhibition” 16th – 17th March 2020, Paris NEW DATES 29th – 30th June 2020, Paris The 100% Hospitality and food industry orientated Digital & Tech exhibition  🛎️🍽️ Food Hotel Tech is the ideal place for hotel and restaurant professionals to meet and exchange ideas and…