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The keys to an ultra-personalised stay

-5 minutes to read- Personalisation in the hospitality industry is by no means a new subject, however, travellers have constantly evolving expectations, and for hotels to keep up, the industry needs to be able to offer more than just personalisation; leading to ultra-personalisation.   What is “Ultra-personalisation”? Personalisation has already been around for quite a…

Transform the hotel stay into an “experience”

— 5 minute read — We hear it everywhere, the ‘customer experience’ is a hot topic, and even more so in tourism. And for good reason, investing in the experience could increase profits and customer loyalty.   WHAT IS THE CUSTOMER EXPERIENCE? In general In all sectors, the term ‘customer experience’ refers to the series…

Hospitality & Technology Press Review #July2018

This month, A single view of your guest data, the new era of digital marketing and hospitality CEOs discuss demand, disruptors and data.     Digital news Creating And Managing a Single View of the Guest With Data (Lodging) Not long ago, the only data that resorts collected were guest’s names and emails. Today the…

LoungeUp and Runnin’City are teaming up to offer running enthusiasts with running routes around the city during their stay at this hotel

Press Release LoungeUp is providing the Hostellerie de Levernois with the “Runnin’City’s” running routes, for sporty guests who would like to explore the surrounding areas.  « The LoungeUp App allows us to accompany our customers at every moment during their stay, even outside the establishment as they take us with them in their pocket! Now we…

Thanks to the integration of Booker and LoungeUp, hotel guests are reserving their spa treatments directly from their smartphone. An example of the MMV group.

Press Release The ‘Holiday companion’ app of the Mmv Group allows each holiday-maker to access a certain number of services before or during their stay.   Starting this winter, both before and during their stay, holiday-makers can now reserve a spa treatment or book access to the spa’s equipment, as well as choosing the time…

Hotel Belmar, a haven of peace in the middle of the Costa Rican cloud forest, has acquired the customer-relations management services developed by LoungeUp.

Press Release For the past three months, they have benefited from the services of LoungeUp, which is dedicated to the hotel industry to make their guests’ stay more fluid and personal. « The LoungeUp tools simplify the work of our teams and allow us to meet and exceed the needs of our customers. They have…

LoungeUp and Stardekk are now interconnected

Press Release LoungeUp and Stardekk are officially launching their connectors. The common objective is to simplify processes for the users of both softwares LoungeUp and Cubilis, Stardekk’s channel manager.     “One of our main goals is that hotel staff can focus on the guest experience with as little administration as possible.” Vincent Goemaere, CEO of…

Hospitality & Technology Press Review #June2018

This month, 15 mind-blowing stats about digital trends in travel and hospitality, Marriott thinks it can win the home-sharing game and the keys to an ultra-personalised stay.     Digital news   15 Mind-Blowing Stats About Digital Trends In Travel And Hospitality (CMO) For travel and hospitality brands, providing superb experiences starts long before their…