Airbnb: Remote Workers Could Spur ‘New Kind of Business Travel’
“I don’t think business travel is ever coming back the way it was before the pandemic,” Airbnb CEO Brian Chesky said this week during the company’s first-quarter earnings call. “At least it’s not going to look like it did. I do think a new kind of business travel may emerge.”
How to use QR codes in hotels as a marketing and guest service tools
QR codes (short for Quick Response Code) contain data used to point towards your hotel website or any other form of information you want to provide to your hotel guests. QR Codes have taken the hospitality industry by storm – most rapidly during the Covid crisis – and can be seen used anywhere from restaurants menus to playing a role in sharing information about health and safety measures.
How Has Technology Changed The Face Of Marketing In Hospitality Amid Covid-19?
Over the past year and a half, hospitality marketing and management has witnessed tremendous growth in terms of research and development. The Covid-19 pandemic has brought about much of this change, as it has warped our concept of time.
Restating the importance of post-pandemic tech
Living our lives in a pandemic is challenging us all right now and no more so than folks in the travel and leisure sector. We are seeing businesses of all sizes forced to pivot their operations not only to survive, but to cater to the changing needs of their guests.
Improving the Hotel Guest Experience with Personalization
Hoteliers today are increasingly focused on making their data actionable. This makes it possible to provide guests with relevant, personalized experiences. These experiences can run the gamut, from preselecting a guest’s preferred room location, bed type and room temperature setting to presenting the guest with a welcome tray featuring their favorite snack plate and bottle of wine.
Taking cybersecurity seriously before travelers surge back
The psychology behind ‘revenge travel’ dictates that travelers are going to start surging back this summer once the vaccine allows us to reach some semblance of herd immunity and guest confidence is restored. An issue therein is that the demand for a contactless hotel experience will remain, both due to safety concerns and a more general adjustment to it as part of the new normal.
Easing of travel restrictions fuels demand for multicurrency cards and apps
Demand for multi-currency cards and e-money apps has “significantly spiked” over the last month due to the pent-up demand for international travel, reveals one of the world’s largest independent financial advisory and fintech organisations.
Airports must lose check-in desks, reduce touchpoints
The technology focus going forward should be on removing everything from the airport, according to a senior executive from Etihad. Chris Youlten, executive director of operations strategy for the carrier, says the industry has had numerous opportunities to reduce the touchpoints but “missed every time.”
More Hotels Embrace Immersive Visuals and Virtual Reality for Groups Sales and Direct Booking
Over the past few years, more hotel brands have experimented with virtual reality technology. Some have offered virtual tours on their websites, or via social media sites like Facebook, using 360 video technology that allows potential guests to look at guestrooms and other parts of the hotel before they book.
Can technology help hospitality labor shortages?
A recent survey from the Hospitality Asset Managers Association reveals availability of staff as the top concern followed by customer demand and labor costs. The concern was echoed during recent earnings calls with one senior hotel executive describing it as one of the most important issues currently.
Airbnb: Nearly 25% of guests booked stays of 28 days or longer
Airbnb CEO Brian Chesky expressed optimism around “the beginning of a travel rebound” as the company reported revenue growth for the first quarter and pointed to encouraging trends toward longer average stays. For the quarter, Airbnb saw revenue grow 5% year over year, to $887 million, a sum that also exceeded revenue levels for the same period in 2019.
Credits photo: Pexels – Vlada Karpovich