8 benefits of using a virtual key in hospitality
A virtual key is the smartphone version of the key or pass found in most hotels. Its mobile version facilitates the guest journey and optimises the welcome at reception. Here are 8 benefits for the guest and the hotel that come with dematerialising room keys onto the guests’ smartphone.
Digital Apps Create Value for Hotel Sector
Hotel guest apps allow hotels to engage directly with individual guests and make personalised offers. Apps enhance customer experience, loyalty and increase hotel revenue. But guest apps have an even greater impact when they incorporate digital keys.
Why Hoteliers Need Technology for the Post-Pandemic Travel Surge
Vaccines are on the way and every hotel is eagerly awaiting the day when we can “get back to normal” in terms of seeing a steady flow of new reservations to bolster all-too-depleted business returns. Careful what you wish for, though. There is another scenario we must be cognizant of – that of being drastically understaffed.
After similar moves for Shopping and Flights, Google makes hotel listings free
Last year, Google made a significant change to its Google Shopping destination by making it free for e-commerce retailers to sell on Google, when before the Shopping tab had been dominated by paid product listings. It also made it free for partners to participate in Google Flights. Today, the company announced it’s now doing the same thing for hotel booking links on the Google.com/travel vertical.
Progress continues toward decentralized customer data model for hospitality
Momentum is building in travel for a solution enabling customers to hold and managing their own personal data. Travel companies not only struggle to store data and keep it secure but also find it hard to make sense of it given how many sources they are drawing on.
Brainstorming the State of Hotel Technology in the Year 2030
Right now, there are so many advances taking place in the realm of technology that it’s hard to keep up. Specific to owners and senior executives, asking ‘what if’ is always fun for how these developments can help evolve the hotel in the pursuit of greater occupancy and growing ADR.
Balancing technology adoption with service and human connection
While the adoption of contactless service has been typically slow in the hospitality industry, the pandemic and resulting consumer desire for services that are delivered in a safe and hygienic manner have resulted in swift changes.
Hospitality that leads from the Heart
Leaders spoke about the concept of ‘Atithi Devo Bhava’, ‘Hoteliering from the Heart’, their investment on return on experience (ROE) and impressionable, memorable hospitality.
Digital Vaccine Passports Need To Be Unified To Strengthen Recovery Of International Travel, Says GlobalData
Trials for vaccine passports are rolling out to ensure the flow of safe travel between international destinations but there remains a lack of collaboration which will only further delay international travel’s recovery, says GlobalData, a leading data and analytics company.
LOUNGEUP IS PROUD OF THEIR CLIENTS
Accor reveals plans to open Sofitel Cebu City
French hospitality group Accor has announced the signing of its latest Filipino property, a Sofitel hotel within an SOM-designed mixed-use tower in Cebu City.
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LoungeUp launches a mobile key to allow guests to open their hotel room with their smartphone
LoungeUp, a guest relationship management platform for the hospitality industry, has developed a module for managing mobile keys, accessible on hotel guests’ smartphones.
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