The importance of communication with guests post COVID-19
As things have begun to open back up, the hospitality industry has breathed a sigh of relief. It’s nice to welcome guests back to your hotel or resort. However, COVID-19 has brought a lot of changes.
Google slapped in France over misleading hotel star ratings
Google has agreed to pay a €1.1 million fine over misleading star ratings for hotels in France. The tech giant had been applying its own (algorithmic) system of ratings for hotels applied via its search engine and on Google Maps. But back in 2019, following a number of complaints by hoteliers, the French national competition and consumer watchdog (DGCCRF) instigated an investigation into this propriety rating system.
Top seven features for a guest messaging platform
We know recovery is coming for the travel sector sometime in 2021. But the hotel of the next decade will still be defined by scrupulously tight budgets without any compromise on service delivery. This can only be done through automation so that labor costs can be kept at a minimum while still enabling your teams to be as productive as possible.
Accor announces rollout of digital room keys
Accor has announced plans for a rollout of its new digital room key technology. The group has been piloting the Accor Key solution at selected properties in North America, Europe and Asia, allowing guests to receive their room key through the Accor digital key app when arriving at their hotel.
The Evolving Traveler Journey: 3 Trends Hoteliers Must Address Today
The hospitality industry is navigating through a time of unprecedented change. The shock of COVID-19 pushed what was once considered preferential traveler expectations into industry standards faster than anyone could have imagined. Trips are either increasingly spontaneous with short booking windows or intensely researched due to safety. On-trip interactions are digitizing, and loyalty has evolved far beyond points programs.
LOUNGEUP IS PROUD OF THEIR CLIENTS
Meliá signs an agreement with Paradores
Meliá Hotels International signs an agreement with Paradores de Turismo de España, to supply its distribution technology. With a central reservation system and a Channel Manager with more than 15 integrated channels, Meliá will provide technological support, as well as training for the users chosen by Paradores.
Technology in Hospitality, Evolution, Innovation and Guests.
In hospitality, technology is a complicated problem. For an industry that has historically excelled and set the bar for customer experience, buying technology solutions has not been on the top of the list. Not because hoteliers like to be old fashioned, but because until recently guests really didn’t care…
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LoungeUp Launches Mobile Key Tech
LoungeUp now enables hoteliers to offer a guest experience without the necessity of a physical room key. As well as reducing physical contact between the hotel team and guests and eliminating the problems associated with the management of magnetic passes, dematerialising the room key onto the mobile phone also makes the guest experience more fluid: on arrival, by facilitating access to the room, but also during the stay, by avoiding technical problems and the loss of cards.
FITUR Shows How Technology Play a Key Role In Boosting Tourism Recovery In 2021
Leading tourism technology companies will be at the Fair to showcase the innovations that will help revitalise the sector. Firms like AdQuiver, Asksuite, Beonprice, Cloudbeds, IDeaS, LoungeUp, Newhotel Software, Noray, PaynoPain, ProfitRoom, RoomRaccoon and The Hotels Network explain some of their most innovative proposals.
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