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Fast Company asks the business leaders of Hyatt, Airbnb, Kayak and more to share their inside perspectives on how the COVID-19 era is transforming their industries. Here’s what’s been lost – and and what could be gained – in the new world order.
Boosting customer experience comes ahead of providing pandemic information to travelers – PhocusWire
Improving the customer journey and user experience are the most important commerce-specific developments for travel brands over the next 12 months, not pandemic-related initiatives.
The Hotel Experience Is Set to Change Way Beyond Cleaning Protocols – Condé Nast Traveler
Hotels will operate differently in the coming years, and enhanced cleaning protocols are just the tip of the spear – The most lasting impact of COVID-19 may be a fundamental shift in how people interact in hotels even after the pandemic is over.
Best Western CEO says Airbnb can’t promise the cleanliness hotels can during pandemic – Yahoo Finance
David Kong, the CEO of Best Western, makes the case that hotel chains are safer and cleaner than Airbnbs right now, thanks to the AHLA’s “Stay Safe” program, which establishes uniform room cleaning protocols.
The coronavirus pandemic has drastically changed the way that hotels operate, from touch-free service to reduced capacity and more frequent cleaning schedules, and some are now even offering COVID-19 tests as part of the check-out process.
Asians are more eager to travel – TTR Weekly
People living in Asia are more confident about travelling in the “new normal” when compared with their Western counterparts, a recent global study suggests.
The travel industry is gradually moving again, but predicting travel demand is challenging in a rapidly changing environment. To stay current with evolving expectations, attitudes and behaviours about travel, PwC surveyed more than 1,000 consumers nationwide during the week of July 8, 2020, following an earlier survey conducted in April.
Amid predictions that the drop in global emissions during coronavirus shutdowns may be shortlived, and that the economic impacts of the virus may slow efforts to reduce aviation emissions long-term, voluntary carbon offsetting will arguably be more important than ever when the international travel industry is firing on all engines again.
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A QR Code is a universal symbol composed of a sequence of characters. It is the graphic equivalent of a URL which can, for example, open a webpage as well as launch certain operations within the app. The QR Code can be useful to hotels in a number of ways, but especially to showcase their digital services and to make it easier for guests to access them. Here are 10 examples of how a QR Code may be used over the guests’ journey.