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Set in the kelly-green hills of Ireland’s County Clare, Dromoland Castle is the type of getaway that never sits empty. Why would it, with a pampering spa tucked behind 16th century walls, a par-72 championship golf course, and more stars on travel review sites than in all of Hollywood? And yet, in the wake of Covid-19, the fairytale 450-acre estate—like many hotels around the world—closed its doors for safety in March.
New Reality With… Maud Bailly of Accor – PhocusWire (Video)
Important questions for industry leaders to address in troubled times for one of the biggest business sectors in the world. The next guest on the New Reality With… series is Maud Bailly, chief digital officer at Accor, one of the most high-profile hospitality brands in the world.
Hotels to be Open For Staycations Again with Safe Management Measures In Place – The Straits Times
Locals will soon be able to opt for staycations in hotels again as Singapore passes the one-month mark into phase two of the post-circuit breaker period. Hotels are facing the worst occupancy rates in history, with foreign visitor arrivals to Singapore all but dried up due to the Covid-19 pandemic.
Travel came to a standstill in the United States in March, as the coronavirus emptied roadways, attractions, restaurants, bars, hotels and the skies. But there’s finally some movement. As the lockdown lifts in cities all over the globe, more and more hotels are reopening.
Marketing Your Hotel in a Post-COVID World Requires AI – Hospitality Tech
Since the start of COVID-19, customer expectations have shifted, specifically to value safety and cleanliness. As travel begins to resume, however, each customer’s recovery roadmap and comfort level with travelling will be different. Some may crave a vacation immediately and will be willing to brave the airport whereas others might be more cautious.
Back in January, before we knew the devastating impact coronavirus would have, I touched on the rise of Google as an online travel agency (OTA) but without the service and now, as we look to the ‘new normal’ it’s likely Google’s dominance will step up a gear.
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How to Make Customer Interactions Contactless Without Dehumanising Client Relations – Blog
More than ever, the time is ripe for digitalisation. Even the most traditional hotels are gradually equipping themselves with technology so that they’ll be able to reopen and offer guests a secure, contact-free experience. But, by making interactions and processes completely contactless, aren’t we starting to dehumanise the relationship and lose touch with our guests?