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More than ever, the time is ripe for digitalisation. Even the most traditional hotels are gradually equipping themselves with technology so that they’ll be able to reopen and offer guests a secure, contact-free experience. But, by making interactions and processes completely contactless, aren’t we starting to dehumanise the relationship and lose touch with our guests?
In late April and throughout the month of May, hotel brands began to communicate their strategies for welcoming back travelers amid the COVID-19 pandemic, including rolling out enhanced hygiene programs to assure guests and staff that properties are safe.
Looking to the Recovery of Leisure Travel Demand – Deloitte – Hotel News Resource
The road ahead is uncertain, but early demand signals create some room for optimism. What do consumer’s evolving safety and economic concerns, future travel intentions, current travel spending, and online travel shopping behavior tell us about the recovery of leisure travel demand? Our global survey findings offer some insights.
Expedia sees revenue slump but offers positive long-term view – Breaking Travel
Expedia saw revenue fall 15 per cent, to US$2.2 billion, during the first quarter of financial 2020, as the Covid-19 pandemic took a huge toll on the company. The travel giant saw room night bookings fall 14 per cent, though this partly offset by a five per cent increase in the value of bookings per room. Bookings for air travel fell 56 per cent, which the company said was caused by a 41 per cent fall in the value of per ticket, and a 26 per cent decline in the number of tickets sold.
TUI and Booking.com announce strategic global tours, attractions and experiences partnership – Travel Daily News
Booking.com customers will eventually have direct access to a product portfolio of more than 70,000 tours and attractions globally through TUI subsidiary Musement, launching incrementally on Booking.com over the coming months. Partnership includes a robust offering that’s also relevant for domestic and local tourism.
As national infection rates start to decrease across the globe, hotel companies are starting to look to what the industry may look like when demand eventually returns to pre-pandemic levels. The hotel industry may experience some of the most permanent changes within the tourism sector, being led through advanced technology says GlobalData, a leading data, and analytics company.
Industry Looks at Contactless Tech to Build Guest Trust – Hotel News Now
Anticipating guest needs in a post-pandemic world, hoteliers are exploring technology that reduces physical contact with staff and other guests. As people become more accustomed to social distancing, curbside pickup and contactless food delivery, hoteliers are taking note and exploring further technology that reduces physical contact.
How to Support Boutique Hotels During the Coronavirus Outbreak – Conde Nast Traveler
Hotels are the ultimate bastion of hospitality in the travel industry. They are often the jumping-off point for booking an entire trip, a place to find a temporary sense of community, and gateways to a new destination.
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LoungeUp offers hoteliers a fully digital guest journey – HospitalityNet
In order to help tourist accommodation providers best prepare for their reopening, LoungeUp has adapted its solution to allow a completely digital guest journey; as health measures mean that interactions and physical contact must be kept to a minimum. By putting all points of contact onto guests’ mobile phones, LoungeUp enables the 2,200 establishments using its solution to offer their guests a personalised, contactless experience.
LoungeUp Adapts Solution to Enable Completely Digital Guest Journey – Hospitality Technology
In order to help tourist accommodation providers best prepare for their reopening, LoungeUp said it has adapted its solution to allow a completely digital guest journey. By putting all points of contact onto guests’ mobile phones, LoungeUp enables the 2,200 establishments using its solution to offer their guests a personalized, contactless experience.