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LoungeUp Success Stories: SISTERHOTELS Group

Stéphanie Batten, General Director – SISTERHOTELS Group“`

 

Hôtel Bassano

WHY LOUNGEUP?

“LoungeUp has allowed us to set up a complete guest journey which starts from the very moment of reservation until after their stay.

LoungeUp has also allowed us to put in place additional sales, to capture guests who come via OTA’s then to win their loyalty.

And finally, effectively collect a maximum amount of data to reuse intelligently and to be able to continuously personalise the welcome.”

A SUCCESSFUL IMPLEMENTATION

“To succeed in setting up a tool like LoungeUp, you must carry out an upstream reflection and inscribe the approach in a global CRM reflection.

You must also win the support of your teams and train them correctly since it’s a tool that they will use everyday.”

HOW ARE THE RESULTS?

“Generally the results are very positive, we have excellent guest feedback, teams immediately took to it and are more available and effective.

This allowed us to make additional sales and to reinforce our image of an independent and innovative hotel group.

We are always available to listen and eager to try new developments that LoungeUp offer us.”

 

More information on SISTERHOTELS group