Personalised demonstration

A consultant will get back to you to present our solutions.

In order to help our team offer you a solution adapted to your establishment, please fill in this form:












Hospitality & Technology Press Review #April2018

This month, GDPR, Airbnb’s lessons from the hotel industry and frictionless commerce in travel and hospitality.

 

 

Digital news

Why hotel technology must be customer-centric (Hotel Management)
On the final day of the International Hotel Investment Forum, attendees learned how innovation in technology is being driven by what customers want, including greater personalization, fewer friction points and providing a unique –rather than a repeat– experience. The online travel agencies highlighted the investments they have been making into changing the consumer experience.
Read the article

 

GDPR and its impact on your hotel website & online marketing (Eighty Days)
The General Data Protection Regulation (GDPR) is a new EU regulation that will come into effect on the 25th of May 2018. The regulation is designed to give people more control over how their personal data is used, and any business operating in the EU is required to be compliant with GDPR’s rules.
Read the article

 

Google hotel reviews more than doubled in 2017, drive overall increase (PhocusWire)
Travelers posted 27% more hotel reviews in 2017 than a year earlier, and most of that growth can be attributed to Google. The findings are part of the Global Hotel Reputation Benchmark Report prepared by Revinate, a software and data analytics company for hotels that analyzed 132 million online guests reviews from 138,000 properties across 200 countries.
Read the article

 

Why Airbnb is taking some lessons in hospitality from the hotel industry (The Globe And Mail)
The experience of staying in an Airbnb listing is simultaneously an argument for and against the platform. On the one hand, every space is unique and quirky; on the other hand, unique and quirky can sometimes pose challenges on a massive scale.
Read the article

 

Transforming the guest experience with tech (Eye for travel)
Apps, chatbots, RFID, in-room devices, and the Internet of Things all can help to improve guest satisfaction but there is a fine line to walk. Hotels often feel held hostage by TripAdvisor reviews, but property apps, digital concierges and more are helping hotels reach the guest and react far better to their needs, finds a recent report from EyeforTravel.
Read the article

 

Millenial And GenZ Travellers Spending more, Experiencing Life As a Local (WYSE Travel Confederation)
Youth accounted for at least 23% of the 1.3 billion international arrivals in 2017. Since WYSE Travel Confederation first conducted the New Horizons Survey in 2002, average youth trip spend has more than doubled. According to WYSE Travel Confederation estimates, youth generated about $280 billion in tourism receipts in 2016.
Read the article

 

Booking Is on the Road to Becoming a Full-Service Online Travel Agency (Skift)
Booking keeps hinting that it intends to become a full-service travel agency. But these products are often less profitable than hotels. So it risks a bumpy ride. No wonder it is considering revamping its rewards program and building a chatbot to help with merchandising. In recent months, it has been experimenting with adding flight-hotel packages, airport taxis, and other services. It is also exploring a revamp of its loyalty program.
Read the article

 

Frictionless Commerce in Travel and Hospitality – Can It Be Achieved? (HospitalityNet)
We hear a great deal about the “frictionless travel experience” and how it may be a lofty goal, but every day we are getting closer and closer to this reality. Industry leaders agree that low-tech travel experiences are a thing of the past and consumer demand is driving innovation. We are now able to book our air, hotel and rental car all via a mobile device. We can then use this same device to check-in at airports, hotels, and car rental sites.
Read the article

 

 

They talk about us

Hotel Belmar has acquired the customer-relations management services developed by LoungeUp (Travel2Latam)
Hotel Belmar is a family-owned boutique hotel in Costa Rica, offering 22 rooms and 3 newly-constructed suites amidst the enchanting Monteverde Cloud Forest. For the past three months, they have benefited from the services of LoungeUp, which is dedicated to the hotel industry to make their guests’ stay more fluid and personal. Whether it is through its customer portal or pre and post stay emails, the hotel accompanies its customers throughout their stay well before their arrival and well after their departure.
Read the article

 

To receive our monthly selection of articles directly in your inbox, use the following link: