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Hospitality & Technology Press Review #October

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If You Don’t Give Guests What They Want They’ll Go Elsewhere (Hotel News Resource)
How hoteliers can increase revenue & satisfaction by giving guests what they want when they want it. The hotel shopping model is changing. We see it in the growth of vacation rental sites like Airbnb and HomeAway. We see it in the shift from cookie cutter chains to boutique hotels that reflects the uniqueness of their location. And we see it in the travel trend toward personalization.
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Technology is easing the journey for business travelers (tnooz)
Carlson Wagonlit Travel has released a study which shows that business travelers still view “being there” as highly important, despite inconveniences like time spent away from the office and family, as well as the discomforts of the journey. The study finds that technology enhances business travel.
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The role and future of technology in travel industry (RateGain)
It is well-known and data backed information that technology has affected individuals and businesses to a considerable extent both with advantages and disadvantages. The hospitality and travel industry is no exception. There has been enough debate on whether technology has benefited the travel industry or has harmed it more.
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Hotel technology: PMS more “slow and quiet” than “fast and furious” (LinkedIn)
A recent study on PMS about their features, their interoperability and their security has confirmed an underlying trend: the world of PMS is a world that operates “as we have always done.” The world is changing fast, technology even faster. The PMS takes its time, the PMS imposes its deadlines, the PMS slows everyone down, the PMS is obsolete.
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Infographic: Top five core duties a hotel manager should focus on (eHotelier)
A hotel manager’s duty always varies as per the property type. Successful hotel managers are aware of all the fundamentals that go behind the smooth running of a hotel property.
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Millenials + mobile: A match made hotelier heaven (eHotelier)
Most people today are aware of the huge impact that mobile phones have had on our everyday lives; of course, it allows us to communicate at any time via many different messaging mediums, but there is also a significant change in the way mobile has affected business.
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